When your order has been shipped, you will receive a tracking ID so you can check the shipping status on the internet.
It is good practice to keep an eye on the tracking info.
We will also do this for you.

If possible we would like to ask you to also provide your telephone number with your order. The mail delivery service can use your phone number in case it is not possible to deliver your order. The mail service can then make a new appointment for delivery.

In case you live in a building that has an entry code for delivery of the mail, please provide us with the entry code of your building.

If your package has not been delivered within 21 days, please contact us. In that case there is possibly a problem with the mail delivery.

Custom orders welcome! Please contact us and tell us your wishes.
Customizations that we can do are special colors for the cord or lampshade.

If you need a custom lamp for an interior design project, we also offer custom sizes and custom graphic designs to be printed on the lampshade.
Sometimes we even design with different materials than paper.

We generally don't offer lampshades with another folding design than the lamps in our collection, but we are always open for good ideas.

Lampshades to Europe come complete with a porcelain E27 socket.
For customers in the US and Canada we supply a cable with a E26 light-bulb socket that is compatible with US standards and is UL listed.

Our standard E27 socket is compatible for all countries, except the United States, Canada, part of South America, part of Japan, Saudi Arabia.

If you are not sure if our socket is compatible with your country, you can choose the option 'without cord set'. This will calculate the costs for the lampshade only.

Also, we are happy to help you out if you need help in finding a nice porcelain socket that's suitable to use in your country.

You can choose the option 'without cord set' to get the price for the lampshade without the cord set.

Only the Klimoppe wall fixture has a plug at the end of the cord.
For the pendant lamps, the cord needs to be hard-wired to the ceiling. Or you can fit a plug yourself.

We also supply to wholesale and interior design projects.
Please contact us if you want to use our products for wholesale or interior design projects.

The origami clocks that we sell are a popular gift for 1st anniversaries.
Please let us know if you have an urgent order that you need to arrive before your anniversary date and if time is short. We can then look for you if this is possible.

UPS express delivery is available for most of the higher priced items in our shop. If it is available for the item that you want to order, you will see this option during checkout.
Otherwise, please contact us.

Please always contact us first before leaving a review for an item that was damaged during transport, parts that somehow don't work or a parcel that is taking longer than usual to deliver.
In almost all cases we are able to solve your problem.