Announcement
PLEASE READ!!!
In severe weather, Most plants do hold up fine during shipping depending on how cold or hot it is and where you are at. I will not replace for cold or hot damage, if the weather is extreme, please wait on ordering or order at your own risk. I only ship the healthiest plants, I can't control what the weather does to them. Shipping to areas that are too cold or too hot will be at buyer's risk. A heat pack is recommended when temp temperatures are below, or fluctuating below 60 degrees.
You never know what conditions USPS can have your plants in and that’s a good reason to upgrade to express shipping! Upgrading to Priority Express mail is always recommend and gives your package a $50 insurance coverage that you the buyer will need to claim if something were to happen due to any inconvenience with USPS. In the event the mail does not make it on time, or tracking is not showing information on the package, please contact the post office directly. There is an 800 number for your local post office. There is nothing that I can do on my end once the package has been sent out and a tracking number has been provided. it is the buyer’s responsibility to track the package and contact post office. ***If your package is MIA, the best thing you can do is call your post office/ put in a missing mail search THEN reach out to me 🤗.
Every now and then things do happen during transit please send pictures as soon as the item is received, don’t wait few days because we will not be able to fix or resolve any issue, contact us within 24 hours****Normal shipping wear should be expected – Many plants may have few broken or discolored leaves disturbed soil from shipping*** that is a risk you are taking when ordering plants online, these plants are mailed, not hand delivered. We do our best in packing, boxing and taping, if the plants took a beating during delivery, please take your time on re-potting, introduce water and light and gradually ease them in. They need to settle in after a long journey.
Over-watering is the number one way to kill plants. So please go easy. Monitor your soil every day. For the first few weeks.
Some plants I ship will have blooming flowers on them at the time of shipping if the flower falls off the plant during shipping, that does not mean the plant is dead, flowers are not meant to stay on the plant.
IMPORTANT!!!!!!!!Please check the policies on bringing plants to the state that you are in, customer and agriculture policies are different from one state to another, I will not be responsible if confiscated and or disposed of by the authorities.
Please update your address, changing the address after you place your order is not my responsibility, make sure your address is updated. Shipping address is important, not just the billing address. I am not responsible for mail going to an old address.
All of our pictures are updated periodically, the volume of sales prevents us from being able to send individual pictures but send a message to us and if we have the time we will send you pictures.
Our plants love humidity, bright indirect light, well draining soil, and love. Make sure you know how to care for your plants BEFORE making your purchase- It’s important for you to be successful. Some plants may need a little time to adjust to their new environment after their travels. Once they leave our location we can not offer refunds or replacements.
We are only sending plants Monday and Tuesdays because we are trying to avoid packages stay in transit all weekend, We want to make sure your plant gets to you in good condition we appreciate your patience and comprehension.
PLEASE READ ABOVE AND MAKE SURE THAT YOU ARE OK WITH IT BEFORE PLACING YOUR ORDER. WE DO NOT ACCEPT CANCELLATIONS, as mentioned before I do treat each case individually, but with that, I need you to follow some of the steps if not all to resolve any problem that might come up. We are a small family business and all of us are trying our best to make sure you get the best plants, if there’s any issue with your order a RESPECTFUL message will be appreciated.
Thank you.
Reviews
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Russell on Mar 17, 2024
5 out of 5 starsThe begonia was packaged with extreme care and shipped very quickly!! No pests and in excellent shape! I couldn't be happier with this purchase!
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Madison on Feb 4, 2024
5 out of 5 starsThis plant arrived packed to perfection and healthy, free of pests as well. It has already rolled out two new beautiful leaves since it’s arrived!
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dparadislong on Feb 3, 2024
4 out of 5 starsA bit smaller than I anticipated however the plant is healthy and l look forward to it growing.
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dparadislong on Feb 3, 2024
5 out of 5 starsLarge plant, exceeded my expectations. Fast shipping as well. Thanks!
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Deborah on Jan 23, 2024
4 out of 5 starsEvery plant sent out this time of year must have a warming package. Some leaves look like damage from cold.
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Joshua on Jan 22, 2024
5 out of 5 starsLovely healthy plant. Very well packaged. Would be happy to buy from again!
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Joshua on Jan 22, 2024
5 out of 5 starsLovely healthy plant. Very well packaged. Would be happy to buy from again!
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jdrapermd on Jan 5, 2024
5 out of 5 starsBeautiful plant - arrived quickly and in great shape. Thank you!
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Jackie on Dec 15, 2023
5 out of 5 starsI love the varigation in this plant. It was well packed and is doing well. It is small but these plants grow rather fast. Don't know how much during the winter but come spring it will grow into a very nice plant. I am glad to have it. It also survived a recent move. It is a very hardy plant.
About Plantaroots
Shop members
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Brenda
Owner