We're happy to work with you to create a custom map print for any city that you'd like in any color you want!

If your order is damaged or lost, we will print and reship at no cost to you once we receive photos of the damages. We then have to make your item again, which can take a few days.

We love working with stores, especially because our products are local! Message us for details.

Our processing time is usually 3-5 business days, but sometimes framed items, custom items, and canvas prints take a little more time. We make everything from scratch so we ask for patience while creating your order!

We will send you a proof within 48 hours after purchase to make sure you're happy with the design before shipment. We will need to receive confirmation from you for the proof within three days or we will need to cancel the order.

No, we're sorry, but we're unable to call the shipping company on your behalf. We have a small staff and all of your tracking information is included when the order is shipped, so we ask that you call the shipping provider with any questions. If there's a major issue, such as a lost package, please contact us and we'll help with a reshipment.

If the address was sent to the wrong place due to our error, we will ship one out and pay the cost. If it's due to your mistake, we will have to create a new one for you and ship it out, and we charge 50% of the item cost + shipping for this.

We will accept address changes within 1 business day of your purchase. If your request comes after that, we will try out best, but we can't guarantee that the address will be changed.

If this is due to our mistake, we will recreate your item and ship it to you at our expense. If it's due to your mistake, we will correct the problem and ship to you at a 50% off price + shipping.