Most items take a minimum of four days to make once started. Allowing proper drying time ensures you get the quality piece you are looking for when buying. With multiple orders being placed I make them in the order they are received. Estimated ship dates from purchase are typically 3-4 weeks from Ordering date.

If needing/wanting an update on your order, please reach out. Unless requested or you inquire about your order, I will not send you updates on the order while I am making the item. As listed on the listing and at checkout, lead times are no more than 4 weeks, typically sooner than that. I have never shipped a package late and don’t intend to ever.

I will not text or call you. Message on Etsy only about order information.

Large Flags - 34x19 inches, approximately 15 lbs in weight
Medium Flags - 23x13 inches, approximately 10 lbs in weight
Small Flags - 16x10 inches, approximately 5 lbs in weight

Normal Coating: 4 coats
Extra Coating: 8 coats

Once an item is complete Shipping times vary. I live in Illinois, so Midwest on average is 2-3 Days from the day I drop it off to be shipped. East coast is typically anywhere from 3-4 days and west coast is usually 5-7 Days. Shipping times do not include weekends or holidays.

If needing/wanting an update on your order, please reach out. Unless requested or you inquire about your order, I will not send you updates on the order while I am making the item. As listed on the listing and at checkout, lead times are no more than 4 weeks, typically sooner than that. I have never shipped a package late and don’t intend to ever.

I do not print labels and send tracking number until item is boxed and ready to ship.

All items have multiple coats of polyurethane applied. They are weather resistant and will need coats of polyurethane added periodically to ensure the item lasts a long time if putting outside where rain or snow will get to item. Major hardware stores sell polyurethane in a spray can, each can should provide two coats front and back. I recommend at least once a year for application.

I often run sales, so that being said I will not refund sale prices over 24 hours from purchase time and start of Sale (They both have to occur within 24 hours of each other). Please message me on this. That does not mean I will give you sale price if you noticed the sale within 24 hours of it starting and it’s been more than 24 hours since your purchase. See below for sales 24 hours post purchase.

If wanting the sale price and it’s past the 24 hours timeframe, I can cancel the original order and you can repurchase under the sale price. Note that your new ship date will change to the new estimated ship date, the previous ship date will be voided and restarted with new purchase.

I do not accept returns unless under special circumstances. This will be through discussion, I will not pay for any shipping costs for returns or replacements.

Refunds are case by case basis. If an item is lost by the shipping company or damaged, the buyer will need to make a claim with the shipping company (UPS or USPS). Make sure to take plenty of pictures of packaging and any damage that has occurred. Damage is extremely rare.

Cancellation request. I will not cancel an order beyond 3 days from ordered date. This is because I will have already purchased the materials to make the item. Please read shipping time frames before purchase. It is listed multiple times.

Reshipped items (Return to sender) are at cost of buyer.

If there is a problem with your order once arrived, please let me know right away. I will do my best to make it right. Waiting multiple days or longer after arrivals and I will not be able to provide much in terms of replacements or refunds (special case).

I hold the right to refuse any order. I will not cancel orders out of a whim. Reasons I will cancel an order:
-buyer wants to cancel order within the 3 day purchase window (see FAQ cancellations, refunds, replacement)
-buyer wants to cancel order to get sale pricing (see sales FAQ)
-If an individual is continually rude
-threatening a negative review to get an order faster
-threatening to submit a claim with Etsy after order or prior to get item faster.

I typically use UPS for shipping items unless a PO Box is listed for shipping address.

I am not liable for any lost packages, stolen, or damaged items while in shipping. If this occurs you will need to make a claim with the shipping company.

If UPS is used for shipping, please be aware I do not control if they drop the package off at a UPS access point or UPS store instead of delivering to your house. If the package says delivered but not at your address, that is most likely what happened.
I do not have control over shipping once item is shipped.
I cant change addresses once item is shipped.
If needing change of address once shipped, you will have to contact shipping company with tracking number and new address.