CANDLES CANNOT BE RETURNED IF THEY HAVE BEEN BURNED.

RETURNS/EXCHANGE
We'll accept returns and exchanges of unopened or unused product once contacted within 7 days of delivery. Items must also be in the original packaging.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING:
Please allow for 3-5 business days for your order to be processed. Orders do not ship out the same day as they were ordered.

If you need an order shipped ASAP please email us at info@naturalannieessentials.com and we will work hard to get it out quickly.

We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. However, we cannot refund products or shipping.


Privacy Policy

COLLECTION OF PERSONAL INFORMATION

We collect data via shopify, google analytics, Mailchimp, Facebook & Instagram. The simple transparency shows that we truly only hold this data to make your experience with NaturalAnnie Essentials more enjoyable.

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

How We Use the Information We Collect:

This information is used simply to make your experience better (items you might be interested in, or hearing from our company on regular basis whers permission has been given.

Data Retention: We will not retain personal information for any longer than is necessary , or to provide the service for which we receive or collect the information. Additionally, we use discretion and protect your information for use of user experience, solely.

We Never Sell Personal Information: We will never sell or rent your personal information or non-personal information. We will only share personal information with a limited set of third-party providers (as listed above) as necessary to provide or develop our services (such as database hosting) or as required by law, and we will be transparent about who these service providers are. We will contractually require that these service providers process personal information in accordance with our instructions and consistent with this Privacy Policy and ensure that these service providers employ reasonable and comprehensive data protection and security protocols.

You may withdraw your consent at any time by emailing us at info@naturalannieessentials.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.