All personalization information should be placed in the "notes to seller" box during the checkout process. ***THIS IS VERY IMPORTANT.*** If this is not provided, it will slow down our ability to process your order quickly.

You can also contact us directly by phone or e-mail - k.t@RusticaOrnamentals.com / 860-778-6841

It is VERY important to check the shipping address during the checkout process because we try to get everything created and shipped as quickly as possible.

If you provided the wrong address, please convo us right away and if your item hasn't shipped out yet, we will be able to update it for you.

If it has shipped, the customer is responsible for additional shipping fees after the package is returned to us.

We try to package everything up very well but in the event that an item gets damaged during shipping, please contact us within 3 business days and provide pictures of the damaged item and packaging so that we can file a claim with the USPS.

Once the claim is filed, we will work with you to resolve this as quickly as possible.

Our standard handling time is 1-6 weeks.

Due to the fact that life can get complicated, and this is an artistic endeavor, not a mass production, my turn around time is only an estimate, not a guaranteed.

Returned stocked items:
Please note - that the shipping price from any item returned to us is the responsibility of the customer.

Shipping and handling charges for returns are your responsibility and the return shipment must be postmarked within thirty (30) days of the original shipment. Your return will be subject to a 20-35% processing fee / Restocking fee, depending on the cost, weight and condition of the returned item, which will be deducted from any applicable refund.

Individual purchases over $99.99 are non refundable after purchase.