No, sorry! :-( For quality control, format and color accuracy, I do not sell digital image files of my designs. For this reason, you will always receive a high quality product when you purchase an item directly from my shop.

Estimated Delivery Times (after order is processed):

Please note that these delivery times are an estimate only and once your package is submitted to the shipping carrier, WindowShopGal cannot prevent any delays or lost shipments caused by the USPS (United States Postal Service) or UPS (United Parcel Service).

USA - Standard Shipping (USPS): 4-7 Business Days
USA - USPS Priority Mail (USPS): 2-4 Business Days
USA - 3 Day Select (UPS): 3 Business Days
USA - 2nd Day Air (UPS): 2 Business Days
USA - Next Day Air Saver (UPS): 1 Business Day
International Standard Shipping (USPS): 10-20 Days
International UPS Worldwide Express (UPS): 3-5 Business Days

No, I'm sorry but I am not able to accommodate any custom sizes or commissions / special projects at this time. However, I do take suggestions! Please feel free to take my survey or send your suggestions to me using the contact form on on WindowShopGal.com.

Sizes: I currently offer 8x10", 11x17", 18x24" and 24x36" inch sizes for my unframed prints and 30x40" framed canvases for designs in my Heritage series collection only (black and white artwork).

If a size/option is not listed for a particular listing, it is not currently available.

I will be rolling out 8x10" inch print options as demand calls for it. 8x10" prints will be shipped flat and printed on heavy cardstock.

Regarding Shipping Delays: ** IMPORTANT: PLEASE READ ** Mail delivery via USPS (United States Postal Service) and UPS (United Parcel Service) may be delayed due to current staff shortages and high volume of packages.

Additionally, irregularly-shaped packages such as circular mailing tubes (shipped via Standard Shipping) need to be scanned manually by hand instead of automatically machine-scanned. As a result, some packages may take longer to be processed at this time.

Need your order delivered quickly by a specific date? Please upgrade your shipping method to best ensure that your package arrives in a timely manner. For USA customers, please upgrade your shipping method to USPS Priority Mail or UPS at checkout. For International customers, please upgrade your shipping method to UPS at checkout. Please note that upgrading your shipping method will only impact transit time once shipped. Items will still require full processing time. Most orders take about 1-3 business days to process. However, if you need your item(s) by a specific date, please contact me as soon as possible and I will try my best to expedite the fulfillment of your order.

Due to the delicate nature of art prints, WindowShopGal does not accept refunds or exchanges.

However, replacements will be provided in cases of shipping damage or non-delivery. If this happened to you, please contact me with your name, order number, applicable photos (for damaged items) and information regarding your issue. Thank you!

On Etsy, if your order is $35 or more, you will receive FREE SHIPPING (USA customers only). Sometimes, I also offer special sales on my official website at WindowShopGal.com. Be sure to follow my shop on Instagram (@WindowShopGal) and subscribe to my mailing list on WindowShopGal.com to receive updates on new designs and sales!

Don't worry, your package was indeed shipped, however, the tracking status is a bit confusing. The USPS picked up the package which is why it says: "Shipment Received" as part of the tracking status. The "Package Acceptance Pending" remark means that they haven't hand-scanned the package at the USPS receiving facility / distribution center. This is quite common for irregularly-shaped packages that cannot be automatically machine-scanned (i.e. circular mailing tubes).

Unless otherwise stated (for 30x40" canvas prints in my Heritage series collection), the frame is not included. However, my designs are available in standard U.S. poster frame sizes. So, if you are located in the United States, you can purchase inexpensive, ready-made frames from Target, Michael's, Jo-Ann's and Hobby Lobby. For international customers, you can usually find an appropriately-sized frame from Amazon or eBay. For recommendations and tips on frames and decorating, check out my blog, "4 Easy Ways to Style Your Posters" on WindowShopGal.com (scroll to the bottom of the website).