TheCosyCanineCompany

Face Masks, Poop Bag Holders, Dog Walking Bags, Aprons

Maldon, England
1,199 Sales

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Buyers bought gifts from this shop and gave them 5-star reviews!

TheCosyCanineCompany is taking a short break

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Note from shop owner The Cosy Canine Company is having a break. We hope to back again in the spring.

Lottie

Note from shop owner

Last updated on 04 Aug, 2022

The Cosy Canine Company is having a break. We hope to back again in the spring.

Lottie

Lottie Clements

Contact shop owner

Lottie Clements

Reviews

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About TheCosyCanineCompany

Sales 1,199
On Etsy since 2015

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About The Cosy Canine Company

Shop members

  • Lottie Clements

    Owner, Creator, Designer

    Hi, I'm Lottie. The owner creator and designer here at The Cosy Canine Company. I love designing and making items for you and your dogs and can be found either at my sewing machine or out in the countryside walking Baxter and Pickle, by Cockapoos!

  • Baxter

    Assistant

    Meet Baxter, the inspiration behind The Cosy Canine Company. Baxter is the brains behind the company and can be found sitting behind Lottie while she is sewing...or anywhere there might be the chance of some cheese!

  • Pickle

    Trouble Maker

    Pickle is Baxter's sidekick! She loves to model for The Cosy Canine Company and has the perfect head tilt. She also loves nothing more than a super muddy walk followed by a bath!

Shop policies

Last updated on 18 May, 2022
Everything at The Cosy Canine Company is handmade in the UK with lots of love, care and attention to detail using only high-quality products. I hope that you enjoy our products as much as I enjoy designing and making them.

Accepted payment methods

Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Payment

We accept payment through Direct Checkout, PayPal, Debit Card, Credit Card, Apple Pay and Etsy Gift Cards.

Delivery

Bags, Aprons and Poop Bag Holders

UK:
Royal Mail 2nd Class Recorded Included
Optional upgrade to 1st Class Recorded

INTERNATIONAL:
Royal Mail International Standard.
Optional upgrade to Royal Mail International Tracked and Signed.
Estimated delivery time is 5-7days on international orders. This isn't a guarantee.


CRATE COVERS

UK:
Royal Mail 1st Class recorded.

INTERNATIONAL:
Royal Mail International Tracked and Signed for.


Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries.
International parcels may be delayed by the Customs process and once a parcel is shipped it is out of our control.

We are not responsible for a parcel if we have been given the wrong delivery address.

Additional policies and FAQs

I love to make crate covers to order.
Please be really careful when measuring your crate.
I cannot accept returns if the cover does not fit as result of incorrect measurements being provided.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.



Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years as per HMRC requirements.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Charlotte Clements am the data controller of your personal information. If you have any questions or concerns, you may contact me at Lottie [!at] thecosycaninecompany.co.uk

Alternately, you may mail me at:

Charlotte Clements 32 Longship Way, Maldon, Essex CM9 6UJ U.K.
See this Seller Handbook article for a sample privacy policy you can customise for your shop.

More information

Last updated on 07 Nov, 2023

Frequently asked questions

How long will my Crate Cover take to arrive?

Processing times for crate covers are 3 - 4 weeks.

USA, Canada and Europe
Are sent using Royal Mail International Tracked and Signed delivery. This service is tracked. Estimated delivery times are 5-7 days.

UK
First Class Recorded.

Delivery times are estimated not guaranteed.

Buyers are responsible for all customs and import taxes that may apply. The Cosy Canine Company is not responsible for delays due to customs or the delivery service

How long will my order take?

During the current Global Pandemic, some items are taking longer to arrive than normal. This does not affect my processing times.
See individual listing for current processing times.

U.K. orders are sent using Royal Mail 2nd Class. Upgrades to 1st Class and Ist Class Recorded are available.

International orders are all sent using Royal Mail’s International Tracked and Signed service. This service usually takes between 5 and 10 days.

Please note that all delivery times are estimated not guaranteed.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.



All made to order items have a processing time of 1 - 2 weeks and are sent using the above shipping services.

What are my shop hours?

The Cosy Canine Company is open Monday to Friday 9 am - 5 pm
We are located in the U.K. so there may be a slight time delay when answering queries from other countries.

Seller details

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