ThugCandle is taking a short break
Reviews
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Samantha on Jan 26, 2024
5 out of 5 starsI bought this for a coworker, so I can't comment on the smell, but I'm very pleased that they have mahogany teakwood as a scent due to how difficult it was to find stores that sell that particular scent.
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Chelsea on Jan 22, 2024
4 out of 5 starsI’ve bought candles from this shop before and was obsessed with the tobacco and vanilla scent. So I ordered this candle in that scent and upon arrival, discovered it was cinnamon scented. By no means am I complaining, I love cinnamon scented candles. I was just a little thrown off. I still highly recommend these candles to candle lovers bc the scent lasts and they all smell wonderful.
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Mckenna on Jan 15, 2024
5 out of 5 starsLove it, the scents are amazing and the label is witty! Great for a gift!
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Frequently asked questions
Will my order arrive in time for...?
Typically orders are processed within 5-7 business days. Most packages arrive within 3-5 business days after shipping for a total estimated time to arrival being within 8-12 business days. However, transit times are not guaranteed and no refunds will be given due to packages taking longer in transit than expected.
Transit times are not guaranteed once your package is in USPS possession, even if upgraded to Priority shipping, as USPS does sometimes experience delays due to volume or weather.
Returns, Exchanges, and Cancellations
Orders may be cancelled within 6 hours of purchase as long as the order has not yet shipped. Orders that have been shipped cannot be cancelled.
If you'd like to return or exchange your item, please contact us within 3 days of receiving your package for return instructions.
My item arrived broken/damaged, what do I do?
If your item arrives broken or damaged, please retain all packaging the item arrived in as well as the damaged item. Contact us as soon as you can with photos of the damaged item and all of the packaging - photos are required for us to process any damaged/broken item claims. Once photos of the item and packaging have been received, we will begin the damaged/broken item claim process and ship a replacement out free of charge within two business days. Claims made without photos of the item and packaging are not eligible for a replacement item.
Shipping in Summer and Warm Weather
Please do keep in mind that depending on your location and the time of year there is a possibility that slight candle melting may occur. The wax we use is 100% natural soy wax without any artificial stabilizers and has a melt point of 120 Fahrenheit - warm places such as direct sunlight or sitting in a mailbox may cause candles to reach that temperature. We suggest having your items mailed to a PO Box or a place where you will be able to retrieve them quickly if you live in a hot climate.
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