It generally takes between 1-5 business days (not Including Weekends) to produce mugs, apparel and cards. Glassware and all other items take 3-8 business days (not Including Weekends). Each item is designed and handmade in the US, and checked before they are shipped out. Shipping times varies depending on the destination, but the arrival time itself is generally between 1 to 2 weeks within the USA, between 1 to 3 weeks to Canada, and between 1 to 4 weeks outside of North America

Generally the items will be shipped by UPS, DHL and/or USPS, depending on the buyers location and real-time shipping quotes. Orders with multiple items may arrive in different shipments. Tracking numbers and carrier information will be sent to you after it is confirmed.

It would be best to place orders well ahead of time if the items are needed by a certain date. Please contact me with questions BEFORE ordering if you have time constraints and I'll see what I can arrange, but I am unable to guarantee delivery dates. Holiday shipping time may vary.

After the order is placed, the production process begins immediately and cannot be undone. So, unfortunately, I can't cancel the order for you after it has been placed. If you need to update a shipping address, I can do that for you as long as the item hasn't shipped yet.

Because the items are made to order, I can't really accept returns or exchanges if it is a just matter of preference. But if there are any defects, issues, problems with the items you've received, I will definitely make it right. Just contact me with details on the issues and send a picture of the item.

I'm sorry to hear that. It can happen from time to time, for a variety of reasons that may or may not have been under my control. Contact me with your Order #, pictures, and details of the issue and I'll help you resolve them to the best of my abilities. My goal is to serve you as best as I can, so please give me that opportunity to do so before leaving negative feedback.:)

We aren't in control of what your country may or may not do, in regards to charging duties or taxes, as the customer, you should become aware of the rules in your country or the country the item is being shipped to before placing your order. As we have no control over this, buyers are fully responsible for any duties and taxes incurred from their country's customs department.

At this time we are unable to offer gift wrap or personal notes in the packages.