We have a 14 day return policy. Buyer is responsible for return shipping costs and the original shipping fee is not refundable for the returns. Items must be in original condition with tags intact to get the refund. Items without tags intact or not in original condition can not be accepted and no refund will be provided.

Please allow us 2 to 3 weeks to process the return/exchange after we receive the return back.

Please note we don't accept any returns/exchanges after the event date due to the one time use nature of our products. So please make sure that you contact us and mail the item back before the event date.

Yes, please see our bulk discounts:

4 - 5 units: 10% off (Coupon code: 10PERCENTOFF)
6 - 7 units : 12% off (Coupon code: 12PERCENTOFF)
8 + units: 15% off (Coupon code: 15PERCENTOFF)

Yes, we offer parcel select shipping through USPS. It is the lowest cost shipping method available and you can choose it when you do the checkout. The transit time is 2 to 5 business days.

Yes! For custom orders including custom size and custom design, please message us through another store of ours: https://www.etsy.com/shop/ELDesignStudio

Yes, we love the pictures from customers and will give 10% (of the item value) credit back to your account if you share 5 or more of your beautiful wedding pictures with us.

If interested, please send the pictures to sales@alexbridal.com. By sending us the pictures, you give us the permission to use your pictures in our online shops and social media accounts to promote our products. We will also get the permission from your photographer if needed before we start to use the pictures.

Requirements for the pictures: The pictures must be taken by professional photographer, clearly show our products as well as customer’s face and must be 500KB or larger.

Please note that the maximum pictures sharing credit we can give for bulk order is $20.

Sorry for lace wedding dress toppers, we limit 1 per customer each time since we can not afford too many try-ons as a very small business, especially for made to order items as they take more time and effort to make.

For orders with 3 or more items in the same category to try on, we are very sorry that we can not fulfill this kind of order since we are hand made shop and we can not afford too many try-ons at a time. We will cancel such order right away. Thank you very much for your understanding.

We use the best quality faux fur and our faux fur fabric itself does not shed. However, there may be some residual fibers from cutting and making the products. We always try to remove all the loose fibers before we send out the wraps. But fibers do come out at the ‘cut’ occasionally. We recommend to give the wrap a shake on arrival. This will most likely get rid of the remaining loose fibers if there is any.