If you can't find that something particular you're looking for, please contact Miss Poppins via Etsy messaging or at hello (at) misspoppinsandme.com with the following details to request a custom order:
• FLOWER TYPE and COLOUR you require
• Shipping LOCATION (city plus zip/postal code)
• DEADLINE date you need your order by
• Any ADDITIONAL DETAILS that will help

Once all of this information is received, a quote will be sent to you as soon as possible. Depending on the workload and your requirements, custom orders currently take approximately 2 to 8 weeks. Rush orders may incur an additional fee, and a 50% deposit may be required.

All paper flowers are carefully packaged with tissue paper and placed inside a white gift box with lid and tied off with an elegant black satin bow and Miss Poppins and Me gift tag. For extra protection the box is then wrapped in bubble wrap, and shipped in a poly mailer satchel with fragile tape.

Also, you can include a message to your beloved at the checkout in the gift message section and this will be neatly handwritten on a white business card sized Miss Poppins and Me gift tag and included in your order. The message must be no longer than 250 characters, and include a to/from name if you so desire.

• Handle with tender loving care
• Display your flower in an empty vase away from the window as direct sunlight causes fading
• Hold your flower upside down and gently spin the stem between your palms to shake off any dust
• Serenade your flower (and beloved) with love songs from the Miss Poppins and Me Spotify playlists
• Slowly build a bouquet by collecting a different anniversary rose with every passing year

These care instructions are included with every order.

Most late parcels arrive within 5 business days of their expected delivery date, so please firstly check that you have provided the correct shipping address. Please be aware that some parcels may be delayed by COVID-19 disruptions.

Orders shipping within Australia can be deemed as lost if they have not arrived within 15 business days of the expected delivery date, within 20 business days of the expected delivery date for international orders or 5 business days for express or courier orders.

If your order is lost, please contact Miss Poppins and she will do her best to rectify the situation. Please note that if the tracked item is marked as delivered by Australia Post but did not arrive, Miss Poppins will not be held responsible.

Please contact Miss Poppins via Etsy messaging or send an email to hello (at) misspoppinsandme.com with your order number, photos of the damaged box and contents immediately so a resolution can be made as quickly as possible for you.

To receive a refund or replacement, you may also need to retain all damaged items, packaging and contents to assist Miss Poppins with making an urgent claim with the postal service, as these requirements vary between countries.

An address can only be changed if the order has not been shipped, so please contact Miss Poppins immediately with your order number and correct address. If your order has shipped, please contact your postal service with your tracking number to verify if you can redirect your parcel to the correct address.

If an order is returned due to an incorrect address, the buyer is responsible for paying the return shipping costs to resend to the correct address. Please note that Miss Poppins is not responsible for orders shipped to an incorrect address.

The most popular anniversary roses take approximately one to two hours to make. They begin as a stem of florist wire which is wrapped in floral tape and the tip is bent into a bud shape with cotton wool balls and more floral tape.

All the petals are hand cut from various papers that range from 100 to 200 gsm, depending on the type of rose. These petals are curled and cupped to create a realistic petal shape, and then attached to the wire bud shape with hot glue.

Double layered 180 gsm Italian crepe paper is then carefully hand cut and glued with tacky glue to form the leaves, calyx and bract, then the stem is wrapped with strips of crepe paper and all the parts are carefully attached to form the beloved rose.

Unfortunately vases are not available at the moment sorry. The vase in the photographs was from a thrift store and is 18 cm in height. A bud vase would be ideal to display your paper rose, between 15 cm to 18 cm so that it comfortably sits below the leaves.

If you have any recommendations for an amazing single stem vase wholesaler or ideal way to ship glass safely around the world, please either send Miss Poppins a message on Etsy or email at hello (at) misspoppinsandme.com.

As every paper flower is made to order, Miss Poppins will not accept exchanges. However, please contact Miss Poppins directly with your order number within the first 14 days of delivery if you have made a genuine mistake (e.g. ordering for the wrong anniversary). If an exchange is approved, you will just need to place a new order, cover the cost of return shipping for your original order (this includes both domestic and international orders) and your previous order will be refunded upon receiving it in its original condition.

Please note that custom orders cannot be refunded or exchanged.

As each paper flower is made to order and required careful packaging, Miss Poppins does not accept returns. Please read the product description properly prior to purchasing and note that all anniversary roses are made to order from paper sourced specifically to match each anniversary tradition. If you have any concerns about your order though, please contact Miss Poppins within 10 business days of receiving your flower at hello (at) misspoppinsandme.com with your order number and details that need to be resolved.

Please note that custom orders cannot be refunded or exchanged.