Sure! Our items are all custom-made by hand in our studio. If you're searching for something specific, feel free to reach out to us.

Unfortunately, we don't provide previews of orders due to high demand. However, we aim to quickly dispatch your order and are willing to review photos if you have any concerns about the suitability of your picture.

You can add your personalisation details in the designated section on the product listing or send us a message with the information.

We use Royal Mail for all our shipments. If you need your order quickly, you can select our "EXPRESS & TRACKED" option at checkout. For more information on delivery time, feel free to message us.

Your photo may be cropped or zoomed in to enhance the design of your keepsake. We'll adjust your photo to fit the intended space and ensure it complements the overall look of the item. Our goal is to produce keepsakes that we would be proud to receive ourselves, and we take great care in creating beautiful orders that you will love.

After placing your order, we'll reach out to request the photo you'd like us to use. If you need help sending it to us, just let us know and we'll provide instructions.

Please note that while we make every effort to accurately display the colours of our keepsakes, computer and phone screens may slightly alter the tones. We do our best to accurately represent each item with the provided photos.