We ship from the US and AUSTRALIA.

USA- Locally via USPS using STANDARD shipping(approx 2-5 bus days) with PRIORITY upgrade (approx 2-3 bus days) and EXPRESS upgrade (approx 1-2 bus days)

CANADA- Shipped Internationally from the US via USPS using standard shipping (approx 5-10 business days) with PRIORITY/EXPRESS upgrades available.

AUSTRALIA- Locally via Auspost EXPRESS.

UK/EU/ASIA/Rest of world - Shipped Internationally from Australia via Auspost with tracking (due to FASTER order processing and CHEAPER mail rates)
Delivery time- depends on local Customs processing times and local postal carrier.
UK/France/Germany/ delivery is usually 6-12 business days, SPAIN/ITALY is usually 2-4 weeks. ASIA-usually 5-7 bus days

We package your jewelry in sturdy and beautiful high quality boxes and velvet pouches, so they are ready for gifting and storing.
We do not include invoices/statements in case it's for a gift.
Hair vines are boxed.
Sashes are wrapped in tissue, bubble wrap or boxed.
All items are delivered in padded envelopes.

Some of our items can be customized. Please contact us for details.

Please apply jewelry AFTER showering and applying makeup/perfume/moisturizer.
Do not swim in your jewelry.
Do not use harsh cleaners or liquid jewelry cleaners. If you have any issues please contact us for advice.
Cleaning can be done with warm soapy water and soft toothbrush, rinsed thoroughly.
A gentle polish with silver cloth may be used on the metal to add more shine, but our items should not tarnish. If you live near the sea, please store your jewelry inside the pouch and box provided.

Credit/Debit cards and Paypal.
You do not need a Paypal account to pay via Paypal.
PayPal accepts all major credit cards.

*Place required items into shopping cart.
*'Save for later' items you don't wish to purchase immediately.
*Choose Credit card or PayPal as your payment method.
*If checking out with Paypal it will direct you to their site.
*If you don't have a Paypal account select -''Don't have a PayPal account?''
*Complete your credit or debit card and other required information for payment.
*Please ensure your 'shipping address' is correct before submitting order on both Paypal and Etsy.

ORDERS:
During the bridal season (March-September) most orders are processing in 3-6 business days.
We work from 2 locations.
Jo is in Australia and Bec is in the USA.
We work as fast as possible to process all orders.
If you require it quickly please contact us for details.
Processing times outside the bridal season may be quicker.
MESSAGES:
We try to answer as quickly as possible. Sundays may be a little longer:)
As we receive a large number of messages, occasionally one may be overlooked inadvertently or we may not receive it. Please don't hesitate to contact again if we haven't answered within 24 hrs.
Please contact us through shop conversations as we don't check our emails every day.