ESTIMATED DELIVERY TIMES
(After your order has been dispatched):

・UK - Royal Mail 1st Class - 1 - 3 business days
・USA - standard airmail (no tracking) - 2-5 weeks

Please note that US standard airmail doesn't provide a tracking number
Due to the current situation there are some delays (up to 2 weeks), mail services around the world are struggling to work to their usual timescales.

I aim to dispatch all orders within 3 working days, except at busy times of year. Delivery estimates are taken from when the item is shipped and not when the order is placed so please factor in the production time when placing your order.

I mainly use 925 sterling silver components, 24k gold vermeil or pink gold vermeil.

Jewelry I sell requires very little care however, I do recommend :

-removing your jewelry before sleeping,
-keeping away from water,
-taking off swimming
-storing in a cool, dry place

If you are not sure about sizing, please message me!

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I am sorry but I cannot refund postage costs.

Please make sure you obtain a proof of posting and/or adequate insurance/delivery confirmation if returning a package as I am not responsible for any items that are lost/damaged while in transit. Items must be returned unworn.

EARRINGS
! Please note that due to reasons of hygiene I do not exchange or refund earrings.

Your item is shipped from United Kingdom by Royal Mail.

Remember that shipping times are taken from when the order is dispatched.

It is very rare that a package is lost. If you are concerned about your order please contact us in the first instance.
Packages can be held up along the way occasionally which may mean that your item takes a little longer to reach you. Mail is not considered lost until 5 weeks have passed. Please be patient if your item hasn't arrived within the 'estimated' time.

You are responsible for any customs charges/import duty/taxes etc you may incur in your country.

It is your responsibility to ensure that your shipping address is correct as we will not be responsible for lost mail due to incomplete/incorrect addresses.

If your item doesn't arrive within 30 working days from posting, please contact me immediately.