lubyandlola

Luby&Lola

Nottingham, England
|
| 20,742 Sales | 5 out of 5 stars 5 out of 5 stars

lubyandlola is a Star Seller!

Smooth dispatch

Has a history of dispatching on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Aloha! Ears that are magically made - just for you! ✨

Turnaround up to 4 weeks to be shipped from the UK.

View ALL of our ears at lubyandlola.co.uk

Announcement

Last updated on 23 Oct, 2023

Aloha! Ears that are magically made - just for you! ✨

Turnaround up to 4 weeks to be shipped from the UK.

View ALL of our ears at lubyandlola.co.uk

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Featured items

All Items

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Lola Hancock

Contact shop owner

Lola Hancock

Reviews

Average item review
5 out of 5 stars
(5245)
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About lubyandlola

Sales 20,742
On Etsy since 2016

Magical maker living in her princess world!

Shop members

  • Lola Hancock

    Owner, Designer, Creator

    Living the Disney Princess dream!

Production partners

  • DisneyLizney

    United Kingdom

    Our girl Lizi designed the prints for our Flower Gleam and Glow collaboration. Check her out on Instagram @disneylizney

  • Tutu Factory UK

    Nottingham, England

    Made to order tutus for all sizes. www.tutufactory.co.uk

  • Twinkle.Sprinkles

    United Kingdom

    Twinkle.Sprinkles supplies the beautiful brooch

Shop policies

Last updated on 23 May, 2018

Delivery

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy policy

More information

Last updated on 07 Nov, 2023

Frequently asked questions

If I ordered some ears when will they arrive?

You will be able to view estimated delivery dates on each individual listing.

Our current turnaround is 2-4 weeks plus shipping from the United Kingdom. Turnaround is subject to change at any time. Turnaround is the time taken to make your order and mark as shipped. Shipping times are on top of this

Need some ears ASAP! Purchase the Rush Fee listing for faster dispatch. Found in the store or simply search 'Rush Fee' (It is a product listing and cannot be added at the checkout)

I need some ears to be shipped out earlier than the processing time stated. What should I do?

You will need to purchase the Rush Fee product listing from our shop to have your order processed as soon as we can. The Rush Fee can be found in the Add On section of the shop or simply search 'Rush Fee' Please keep in mind that your order still needs to be made up, just for you.

Please add a note about the date needed so we can advise if this is not possible. Feel free to get in touch before ordering and we will be happy to advise.

International customers - please remember that delivery is AT LEAST 5-9 working days on top of the ears being made.

What is the best way to get in touch with you?

You can contact me here or send an email to contact@lubyandlola.co.uk and I will get back to you as soon as I can. If you DM me on social media it may be a while until I get around to it so I always advise here or by email :)

I'm still waiting on my order arriving. What should I do?

If you are still to receive an item after the estimated delivery date please be patient and give it a few days, just in case there has been a delay at the Post Office.

Please be aware that we have exactly the same information as you once we have dropped an order with the Post Office and have no further control or knowledge of the item location.

For international customers it is one month's wait from point of dispatch before your item can be classed as 'lost'

Do you offer discounts?

We offer discounts when ordering 5 items or more.

Sometimes we will announce limited discount codes and they will be announced on our Instagram @lubyandlola so make sure you're following us!

Do you have a tracking code for my sticker order?

All UK orders are sent via 2nd Class Post with a stamp, this does not have tracking at the moment.

If you have not upgraded to an International tracked service at the checkout then unfortunately your order will not come with tracking.

Please contact us if your sticker order delivery is overdue and we will be more than happy to refund or send a replacement :)

Seller details

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