I accept credit cards and gift cards Etsy.

Once the payment is made, your order will be sent according to the estimated time of completion. Please check the time of completion in each article.

Because the items have very different weights and sizes can not make generalized prices in the purchase option " with another article "

If you want to order more than one item, the shipping charges will be cheaper. Please contact me before making the purchase to view rates.
However, if you did such a purchase and will pay costs exceeding the actual shipping , I shall immediately make a refund of the difference .


- SPAIN

All shipments have a tracking number and require a signature on the delivery, except for those ads that are expressly indicated. In this case another option with this requirement will be available.

In case of choosing the one that does not have tracking, handANAhada will not be held responsible in case of loss nor can any claim be made.
Spain:

- All our shipments are made through courier companies that require a signature for delivery and have a tracking number. 24-48 hours.

- Certified letter with Post Spain for the Canary Islands, the Balearic Islands, Ceuta and Melilla and rest cities: 4-7 days.


IMPORTANT: In times of high demand for packages such as Christmas, the postal service can suffer delays.


- INTERNATIONAL:

All shipments have a tracking number and require a signature on the delivery, except for those ads that are expressly indicated. In this case another option with this requirement will be available.

In case of choosing the one that does not have tracking, handANAhada will not be held responsible in case of loss nor can any claim be made.

VERY IMPORTANT:
Any change of delivery address or any other change made by the customer, once the order has been sent, without the express consent of handANAhada, has a surcharge from the shipping company that will be charged to the customer's account automatically.

· EUA :

The shipping method and approximate delivery time are indicated on each product.
Most of our shipments are with DHL express.

VERY IMPORTANT:
Any change of delivery address or any other change made by the customer, once the order has been sent, without the express consent of handANAhada, has a surcharge from the shipping company that will be charged to the customer's account automatically.


In Australia, US and the United Kingdom, shipments with certified letter require signature for delivery, can be claimed but have no tracking option because the system of these countries is not compatible with ours.

· EUROPE (UE):

Shipments will be made through Paq Ligth International (6 days), UPS (4-6 days) or Spain Post* by registered letter with tracking number (6-8 days).


You can choose the DHL express** option corresponding to your country.

* *Shipments with certified letter in UK require signature for delivery, can be claimed but have no tracking option because the system of these countries is not compatible with ours.

In order to make shipping cheaper, for France, Belgium and Luxembourg and for those expressly indicated items, Mondial Relay is used and the order will not be received at your home but will have to be collected at a service point. Pay attention to this, please.
You will have the option of DHL express to choose in your shipment.

** Subject to your address not belonging to a "remote area". I leave this link in case you want to check it yourself. If you prefer that I do it, I will be happy to inform you.
Http://raslist.dhl.com/jsp/first.jsp

VERY IMPORTANT:
Any change of delivery address or any other change made by the customer, once the order has been sent, without the express consent of handANAhada, has a surcharge from the shipping company that will be charged to the customer's account automatically.

· EUROPE (NO UE):

Shipping is with Spain Post by registered letter with tracking number (6-8 days).

You can choose the DHL express* option corresponding to your country.

* Subject to your address not belonging to a "remote area". I leave this link in case you want to check it yourself. If you prefer that I do it, I will be happy to inform you.
Http://raslist.dhl.com/jsp/first.jsp

VERY IMPORTANT:
Any change of delivery address or any other change made by the customer, once the order has been sent, without the express consent of handANAhada, has a surcharge from the shipping company that will be charged to the customer's account automatically.

· AUSTRALIA

Shipments will be made through DHL express (3-5 days) or Spain Post* by registered letter with tracking number (12-15 days).

You can choose the DHL express** option corresponding to your country.

*Shipments with certified letter require signature for delivery, can be claimed but have no tracking option because the system of these countries is not compatible with ours.

** Subject to your address not belonging to a "remote area". I leave this link in case you want to check it yourself. If you prefer that I do it, I will be happy to inform you.
Http://raslist.dhl.com/jsp/first.jsp

VERY IMPORTANT:
Any change of delivery address or any other change made by the customer, once the order has been sent, without the express consent of handANAhada, has a surcharge from the shipping company that will be charged to the customer's account automatically.

handANAhada can not be responsible for any delays caused by the shipping company.

We do our best to guarantee delivery. The buyer is responsible for the data supplied from his address and to collect the shipment.

If a shipment is returned to handANAhada for reasons that are the responsibility of the buyer, it will proceed to return the money except shipping and return and customs fees if any.
The money will not be returned on custom orders or made to order.

If the customer wants a shipment again, he will have to pay the corresponding fee again.

Although not within the EU customs payments are made, all possible expenses that may result in this connection are the responsibility of the buyer.

ATTENTION: In these times of COVID, packages such as registered letter may suffer delays beyond our control.

Items in stock will be shipped within 2-3 days after payment has been made.

If you want to order more than one item, the shipping will be cheaper. Please contact me to view rates .

CUSTOM ORDERS

Because some items have long development , I beg you to do your order in advance.

At all time we will be in contact by e-mail to consult doubts that could arise. In some cases I can send a sketch for your approval.

PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional information (as a change of the name and the receiver address, or add the telephone number needed to send items by courier)

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services
2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy:
I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service provider:
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfer:
I will not sell or merge my business.
- Compliance with laws:
I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 5 years (as required by Spain tax law).
- Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete: You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.
- Object: You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain: If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Ana Sobejano, I am the data controller of your personal information. If you have any questions or concerns, you may email me at handanahada [!at] gmail.com