As our items are handmade to order meaning that there is a slight delay in postage, we ask that you allow 3-5 business days for items to be made & posted. Having said this we en-devour to get them shipped as fast as possible & in most cases manage next day dispatch.

IMPORT DUTIES:

Customs policies & import duties differ for each country. Unfortunately we will not know if items ordered by our customers will be subject to import duties as they're only charged once the parcel reaches its destination country. If your parcel does incur an import charge, this must be paid for by you the recipient.

CANCELLATIONS:

We are happy to cancel and refund your order providing it has not yet been dispatched. Once it has been posted, it will be too late for us to do this.

Please note this does NOT apply to personalised items, due to their nature once work has started on them we cannot cancel the order as they are deemed unsaleable.

We use 1st class postage as standard within the UK.

For international orders we use Royal Mail international standard, THIS IS NOT TRACKED.

For shipping to ITALY, this is now Tracked only, there is the standard option, unfortunately every single item was getting lost in transit so we have had to change to this option.

MY PIECE HAS BEEN DISPATCHED, HOW LONG WILL IT TAKE TO ARRIVE?

Delivery Estimates are given by Royal Mail, so please be aware that these are subject to change - due to holiday rushes, custom checks & bank holidays. We cannot be held responsible for this nor will we provide any compensation.

UK Delivery = 1-5 Working Days
EU Delivery = 3-10 Working Days
Rest of the World = 7-28 Working Days


Please note that this does not take into account if items are stopped by customs & this may cause a delay which we cannot be held responsible for.

When upgrading to Special Delivery (UK) this does not prioritise your order, it only means you item will be with you the day after dispatch, we still need making time. This does not speed me up, I am one person & all orders are done in the order in which they come in to make it fair for all. We have a limited amount of "RUSH MY ORDER" SLOTS, this must be purchased alongside your item. It does not upgrade your shipping, only prioritise your order.

HOW LONG WILL MY ORDER TAKE TO MAKE?

We specialize in handmade, personalized pieces & as a result, all items are made to order. Our current production time is 1-5 working days (excluding weekends & UK bank holidays). Please note that at busy times of year (christmas) orders will take a lot longer then usual so we reccomend that you plan ahead and order early.


I’M IN A RUSH FOR MY ORDER, CAN YOU SEND IT SOONER?

In short NO, we aim to create all orders as quickly as possible & often send out well within the estimated time frame. Please understand that handmade items take time to create, especially personalized pieces & we want your piece to be perfect! To be fair to all of our customers we do not offer a rushed service & cannot guarantee that we can prioritize your order.

We have a limited amount of "RUSH MY ORDER" SLOTS, this must be purchased alongside your item. It does not upgrade your shipping, only prioritises your order.



MY ORDER IS LOST, WHAT DO I DO?

It is rare that items become lost within the postal service. Please understand that once orders are dispatched, they are in the hands of Royal Mail and we have no control over the handling of your items.

If you choose to upgrade to tracked, then you will have been sent your tracking reference upon dispatch.

Sometimes there can be a simple delay with the postal service that affects your order.

To distinguish, we classify your item as lost after so many days:

UK = 10 working days
EU = 18 working days
Rest of the World = 28 working days

If items have been lost/misplaced by Royal Mail delivery service, please contact us within 90 days to discuss refund/resend and the time scales to do so.


WHY DID I RECEIVE A NOTE STATING I MUST PAY A CHARGE TO PICK UP MY ITEM?

Unfortunately, customs, tariffs & duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer. Please check with your custom offices for detailed information.


MY ITEM HAS BEEN DISPATCHED BUT I HAVE PUT THE WRONG ADDRESS, WHAT DO I DO?

Before ordering please check your shipping address. If the address given to us is incorrect we are unable to offer any refund or resend your order if already dispatched. If you catch us in time we certainly will change the address for you before posting.

I’VE ALREADY ORDERED, CAN I CHANGE MY ORDER?

Once your item is purchased, we cannot guarantee that we will be able to alter your personalisations. Please read ALL information before purchasing including delivery information.

WHAT IF THERE IS A PROBLEM WITH MY ORDER?

If there are any issues with your order, or you have failed to provide us with the correct information, we will contact you via Etsy Conversation.

If we do require more information in order to make your piece & you have not replied by the maximum production time we will extend the dispatch estimate by 30 days & contact you again. If you still have not replied to our messages regarding your order by this extended 30 days, we will cancel & refund in full the items we are unable to create.


I CAN’T QUITE FIND WHAT I’M LOOKING FOR, DO YOU DO CUSTOM WORK?

Yes, I love custom work (time permitting), if you can't quite find what you are looking for please do message me & I will do my best to work with you to create the perfect item for you.


I DON’T KNOW WHAT MATERIAL TO CHOOSE, CAN YOU GIVE ME MORE INFORMATION?

ALUMINIUM: A soft, versitile and lightweight metal that is a great price alternative to Sterling Silver. Aside from being low in cost, aluminum does not tarnish - If the metal becomes dull or dirty it can be easily wiped away with a lint free cloth / silver cloth. This soft metal, however, is not as strong as Sterling Silver and continued bending and twisting will weaken the metal and inevitably break. Aluminium is perfect for bangles and bracelets because it's rare that it causes a reaction making it ideal for wearers with more sensitive skin.


COPPER: A hard metal that has a lovely earthy red colour. Known for it’s possible medicinal benefits. Copper can cause slight green discoloration of the skin, this is due to the metal reacting to the natural acids in your skin & the oxygen in the air. As Copper does oxidize quickly, it often has a darker appearance, which can be removed easily with a Copper cloth / Sunshine Cloth / Pro Polish Pad to reveal its beautiful red finish.


To care for your copper, a good tip is to use a very small mixture of water, vinegar and a tiny bit of salt to clean. Make sure you polish it regularly using a polishing cloth to remove any residue.



BRASS: An alloy metal with a small percentage of Copper. It is this small amount of copper that gives brass its deep golden colour, this can also cause slight skin discolouration however brass is one of the hardest metals we use for bracelets.



SILVER PLATED: Silver Plate is described as "covering something with a thin layer of silver" all of our silver plated items have a base metal of either either brass or steel which are then copper coated & then silver plated, these contain less then 5% nickle which is compliant with EU legislation.


To care for your silver plated cutlery, it's always best to hand wash and not use a dishwasher. Don’t let it come into contact with stainless steel as this can cause corrosion as the metals react. Ensure you dry each piece by hand and use a flannel cloth and specialised silver polish (or a silver polishing cloth) to maintain the lustrous shine.



STAINLESS STEEL: A super strong and hugely durable metal. Stainless steel is hypoallergenic making it ideal for people who tend to have a reaction to other metals.

Stainless steel will not rust, tarnish or stain and retains its high shine with little effort on your behalf.

To care for your stainless steel, all you need is warm water, a cloth and dish washing soap. After cleaning, simply polish it lightly with a dry cloth to remove any water spots.

***All our Metals comply with EU legislation. If you are concerned about Nickel allergies, or any other allergies, please contact us***


WILL MY PIECE RESIST TARNISHING?

All metals may mar or scratch with wear/friction & will age over time based on frequency of use. They may also tarnish or damage depending on the PH of the body & the circumstances of wear; in the shower, pool, prolonged sun exposure, during sleep etc.


I'VE ACCIDENTALLY SNAGGED MY CHAIN AND IT HAS BROKEN, WHAT CAN I DO?

Unfortunately small accidents happens, and even though our delicate pieces are designed to be worn everyday, they are not indestructible. If you'd like, you can send your piece in for repair and we will re-fit new jump rings and chain, if required, and send it straight back out to you. Please do contact me before sending out your piece, I can then help with instructions & the best way to send your piece to us along with a custom quote & timescale.


GENERAL JEWELRY CARE TIPS

- Polish your jewelry after wearing to remove oils, fingerprints & dust.

- Keep your jewelry as dry as possible. Do not store it in a humid environment.

- To keep your jewelry nice and shiny, store it in a re-sealable plastic bag with anti-tarnish paper. Make sure your jewelry is clean and moisture free before storing.

- Do not wear in the shower/ swimming pool /hot tub. Chlorinated water can react with the metals causing color changes and even structural damage.

- Remove jewelry before any vigorous activity, before sleeping & when performing manual tasks (kitchen work, gardening, cleaning the house) to prevent physical damage or exposure to chemicals or cleaning fluids.

- Put jewelry on after applying makeup – Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry.

STERLING SILVER, COPPER, BRASS & BRONZE JEWELRY CARE TIPS

- These metals will naturally oxidize/tarnish over time, due to exposure to air and oils from our skin.


- If you want to restore the shine, remove LIGHT tarnish stains and build-up from your jewelry piece, use JUST a polishing pad (foam square with micro-abrasives already built in). Silver polishing cloth will not work on copper or brass.

HOW TO USE YOUR POLISHING PAD: Gently rub a pad across a piece of jewelry that is completely dry and store your piece in an air-tight plastic bag. When cleaning chains, hold by the clasp and do not tug at the chain or you risk breaking the clasp.


HAND-STAMPED JEWELRY CARE TIPS

-The "black" in your hand stamped items is patina, it may wear off over time and exposure to certain elements. However, you can take care of your items to prolong the life of the patina.

- To clean your handstamped jewelry, simply polish with a jewelry cleaning cloth.

- HAND STAMPED jewelry should NOT be cleaned with any jewelry cleaning solution, as the solution can rub off the oxidation (patina) that's in the letter indentions.

- Avoid submerging your jewelry in water, cleaning supplies or chlorine pools.


PLATED JEWELRY CARE TIPS

- Avoid exposing your jewelry to household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage silver. Perfumes, hair sprays, and profuse sweating can also cause a quicker formation of tarnish.
- REMOVE AT NIGHT. Do not sleep with plated jewelry, night sweat and the extra rubbing against the skin will cause the plating to wear off faster.
- STORE LIKE ITEMS TOGETHER. Do not put away gold plating and silver plating together. The different metals will cause each other to tarnish, fade and/or turn colors. Store in a dry, dark area.
- DO NOT CLEAN WITH CHEMICALS. Plating is much more delicate than pure metals, chemicals will fade the plating.
Clean often to keep shine and remove sweat & dirt that will cause items to fade. Use a damp cloth and wipe down gently, use a clean towel to dry. When cleaning chains hold by the clasp and do not tug at the chain or you risk breaking the clasp.


MEASURING YOUR BRACELET SIZE

Measure your wrist with a flexible tape measure by wrapping it just below the wrist bone (SNUG fit), where you would normally place a bracelet or watch.


For a snug fit, add 1/2” to the size; for a looser fit, add 1” to the size.

This is not a guarantee for a perfect fit, but it is what most people recommend.

You assume full responsibility when giving jewellery to a child, as the jewellery may contain small parts that are not suitable for kids.

Please note that any custom work I do may be added to my shop at my discretion. This means names, dates, or quotes that are sent in may be photographed & listed.

Prices are subject to change without notice.

MY QUESTIONS STILL AREN’T ANSWERED, HOW CAN I CONTACT YOU?

If you have any questions or queries please do not hesitate to contact us via Etsy.

This section describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 & any other national implementing laws, regulations & secondary legislation as amended or updated from time to time.

WHAT DATA I COLLECT?
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also need to provide me with additional personal information for personalised jewellery.

WHY I NEED YOUR INFORMATION AND HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:

* As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
* When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION

I retain your personal information only for as long as is necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (1) my processing of some of your information based on my legitimate interests and (2) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME

For purposes of EU data protection law, I, Amy Mason, am the data controller of your personal information. If you have any questions or concerns, you may contact me at support [!at] themasonry.co.uk

Alternately, you may mail me at:

oxenden Park Drive, Herne Bay, Kent CT68UD, UK