All orders are shipped as Standard Shipping with transit times that vary. Standard Shipping DOES NOT include a tracking number.

* USA Orders ship via ChitChats / USPS.

* CANADIAN ORDERS ship via Canada Post.

TIME IN ROUTE

{Standard Shipping}

* CANADA : 2-14 business days
* USA : 3-14 business days
* INT. : 2-8 weeks

*Once an order ships, the eventual arrival date is beyond our control. (Time in route may be longer due to custom delays).

*BUYER is responsible for providing the correct shipping address. If refund is requested due to ‘return to sender’ due to buyer error, there will be a re-stocking FEE of 5$CAD deducted from refunded amount, plus the amount paid for shipping.

In the event a package is returned to sender due to: an incorrect shipping address provided by buyer, or due to buyer error / failure to pick-up, your order can be re-shipped with the purchase ($) of a new shipping label or refunded (minus the original shipping fee).

*NOTE: USA Tracked and International Tracked Shipments will be charged an extra 5$CAD fee if shipment is returned. The fee is added to the original amount paid for shipping.

***BUYER is responsible for providing the correct shipping address. If refund is requested due to ‘return to sender’ due to buyer error, the shipping fee will not be refunded.

STANDARD shipping does NOT include a tracking number. Please send us a message, if your order has not arrived within the estimated delivery date.

Our priority shipping options include a tracking number (exceptions apply) and can be found in the UPGRADE shipping section during checkout.

{ PRIORITY SHIPPING }

- CANADA:
*Expedited 3-10 days
*Xpresspost 2-6 days

- USA:
*Standard ChitChats / USPS: ~ 3-8 business days (Max: 14 days)

*ORDERS TAKE 1-3 DAYS TO PROCESS BEFORE SHIPPING. (Purchasing priority shipping only expedites the transit time, not the prep time.) Once an order ships, the arrival date is beyond our control. Remote locations, could take 1-2+ days for delivery.

* DAY = WORKING DAYS (Monday-Friday; excludes Holidays)

Each necklace / card is packaged in a clear plastic self-adhesive sleeve and includes a care instructions card.

*Please select the correct: PACKAGING OPTION from the drop-down variation.

BLACK VELVET BAGS & GIFT BOXES SOLD SEPARATELY.

WHITE GIFT BOX:
- USA - White Gift Box: USA addresses
- ONTARIO - Add Gift Box: Ontario addresses
- CANADA - Add Gift Box: Other Canadian provinces (AB/MB/SK/BC/PE/NB/QC)

If you would like your item(s) gift-wrapped, please select the GIFT-WRAPPING option (+5$) during checkout. (Note: If you are purchasing multiple pieces, please specify if you want all or only one item wrapped by leaving us a note during checkout.)

Our gift-wrapping option includes: tissue paper with a custom handwritten card & ribbon

{ Message Card Options }

When placing an order for one of our necklaces with message card, you have the option to select:
*No Message Card (necklace will be sent WITHOUT a typed message card; instead necklace comes with small ‘Made with Love’ card;

**Pictured Message (same message as pictured) or
***Customized (buyer chooses the typed message featured on the card with the necklace). *Please leave a detailed note of your custom message.

{ Custom Necklace Length }

Good news! Almost all of our necklace chains are customizable. You get to choose the perfect length for you. (Simply leave a note with your order.)

{ Custom Gift Message }

Handwritten gift messages are free with any order and can be added by clicking the ‘gift message’ box!

Most of our jewelry is made of Zinc Alloy (which is usually a mix of copper and/or brass). Most of our charms and chains are silver, gold or rose-gold-plated. Most of our jewelry is free of common allergens: nickel, lead & chromium. We also offer a selection of .925 Sterling Silver jewelry, which is ideal for those with sensitive skin. NOTE: Stainless Steel can contain small amounts of nickel.

Also, each stamped-piece charm might contain letters darkened with a jewelry ink. This ink is long-lasting, but will not be permanent if exposed often to water, chemicals or washing. 

*Please read each jewelry piece description carefully for more information on specific materials used or send us a message via Etsy with any questions you may have.

If your order has a mistake and/or the jewelry piece seems broken (within one month of delivery) or it appears defective, please send us a message IMMEDIATELY to help us fix the situation. We always try to provide the best customer service possible and would never want to disappoint any of our customers!

*NOTE: Many of our jewelry pieces contain delicate and small components that need to be handled gently. If not handled with care or pulled too hard, the chain links or open jump rings we use to attach the chain and charms might re-open. To FIX, re-attach the chain / charm to the jump ring and close it shut with your fingers or small pliers. Please send us a MESSAGE for further assistance.

EXCHANGE

If you would like an exchange, the buyer is responsible for return shipping to us and will need to purchase a new shipping label.

RETURN

Unused product returns are accepted if they are sent within 14 days of delivery. Buyer must contact us before submitting the return. (*Exception: Due to sanitary reasons, we do not accept returns for earrings.)

The return shipping address will be provided by us.

Canadian orders may send their returns to the address provided on the envelope (1.94$ stamp)

USA and International orders must use our CANADIAN return address, NOT the US address located on the shipping label.

Buyer is responsible for return shipping. Once return is received, a full refund (minus the shipping fee) will be provided.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Unfortunately, we do NOT offer the ability to customize pendants at this time. We do not offer custom engravings. Alternatively, please see our ADD-ONS, to add an initial or birthstone to your jewelry pieces.