I use Royal Mail to ship all my items. In the UK this means standard second class and for all other areas it means international standard airmail class. This is not a tracked service but you can choose to upgrade to tracking at an additional cost at checkout

In the UK, items usually take between 3 and 5 working days to arrive but please allow up to 10 business days for delivery.

If you are an international customer, you can expect your item to arrive 5 to 10 working days after I have despatched it. But please allow up to 25 business days for delivery - this is the timescale the Royal Mail allows before considering an item lost.

But in any event, if you are concerned that your item has not yet arrived please contact me.

Please note that local charges (sales tax, customs duty) may occur and, depending on your region, local customs duties.

***These charges are at the customers own expense.***

Please consult documentation in your home country/region to see if it applies to you.

Customs paperwork is completed by me with a true sales value and items are always correctly identified and not marked as a gift. I always use the HS tariff code (commodity code) so please ask me for this if you want to check with your local authority, whether there will be any additional charges to pay .

Please contact me before returning any item(s).

My standard cancellation period prior to dispatch is 12 hours as after this time I would have expected to have started preparing your order.

However, in line with regulations you have a right to cancel your order at any stage from the point of order until 14 days after you receive the item.

The item must be returned to me in its original condition and at your own expense. You must write RETURN on the envelope. When received I will refund the full cost of the item and the outward shipping costs, (but not the costs to return it to me). I reserve the right to deduct from the refund any loss in value resulting from wear and use.

I take great care when I make and package my items but please contact me as soon as possible if you are unhappy with your purchase or if it has been damaged in transit. Please retain all damaged packaging and photographic evidence until I have agreed the next step.

I may request photographs of the packaging and the item and/or request for items and packaging to be returned to me at my cost. I ask for this because, without evidence I can't make a claim with the postal service for my loss.

I will be happy to refund or replace faulty or damaged items within 30 days of delivery.

All the items I sell are handmade by me. Many are upcycled from previously used items and these may show some signs of wear. Everything I use is sourced from here in the UK.

In some of my listings I explain that the item you will receive may have different illustrations (in the case of my paper bunting) or different pattern placement (in the case of my accessories). Please read the descriptions carefully.

If you are buying a case for a phone or other piece of electronic equipment, please check the dimensions before buying.

I will never send an item out which does not meet my high standards but please get in contact with me if you have any questions.