This Privacy Policy describes how and when To Love and Monkeys ("TL&M") collects, uses, and shares information when you purchase an item from TL&M, contact TL&M, or otherwise use TL&M's services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that TL&M does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Your Personal information

To fulfil your order, you must provide TL&M with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide TL&M with additional personal information (for a custom orders, for example), if you contact TL&M directly.

2. Why We Need Your Information and How We Use It

TL&M relies on a number of legal bases to collect, use, and share your information, including but not limited to:

-as needed to provide the TL&M services, such as when TL&M uses your information to fulfil your order, to settle disputes, or to provide customer support;

-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the TL&M mailing list;

-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

-as necessary for the purpose of TL&M legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving TL&M services. TL&M uses your information to provide the services you requested and in TL&M's legitimate interest to improve its services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. TL&M uses your information as necessary to comply with its obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. TL&M shares your personal information for very limited reasons and in limited circumstances, as follows:

With Etsy: TL&M shares information with Etsy as necessary to provide you with TL&M services and comply with TL&M's obligations under both the Etsy Seller Policy and Etsy Terms of Use.

With service providers: TL&M engages certain trusted third parties to perform functions and provide services to its shop, such as delivery companies. TL&M will share your personal information with these third parties, but only to the extent necessary to perform these services.

For business transfers. If TL&M sells or merges its business, TL&M may disclose your information as part of that transaction, only to the extent permitted by law.

In compliance with laws: TL&M may collect, use, retain, and share your information if TL&M has a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce TL&M's agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of TL&M's customers, or others.

4. Data Retention

TL&M retains your personal information only for as long as necessary to provide you with its services and as described in this Privacy Policy. However, TL&M may also be required to retain this information to comply with its legal and regulatory obligations, to resolve disputes, and to enforce its agreements. TL&M generally keeps your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

TL&M may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, TL&M may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If TL&M is deemed to transfer information about you outside of the EU, TL&M relies on Privacy Shield as the legal basis for the transfer, for example, Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

Access. You may have the right to access and receive a copy of the personal information TL&M holds about you by contacting us using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict TL&M's use of, or delete your personal information. Absent exceptional circumstances (like where TL&M is required to store data for legal reasons), TL&M will generally delete your personal information upon request.

Object. You can object to (i) TL&M's processing of some of your information based on its legitimate interests and (ii) receiving marketing messages from TL&M after providing your express consent to receive them. In such cases, TL&M will delete your personal information unless TL&M has compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about TL&M's use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact TL&M

For purposes of EU data protection law, TL&M is the data controller of your personal information. If you have any questions or concerns, you may contact us via Etsy conversations.