Product returns:
If you are so-called privileged buyer, i.e. a consumer or a natural person for whom the contract you have concluded with us is directly related to your business activity, but is not of a professional nature for you
- as a rule, you have the right to withdraw from a distance contract.
You can withdraw from the contract by submitting a statement of withdrawal from the contract, e.g. via an e-mail sent to the following address: kontakt@mayabel.pl or via a private message on Etsy.
You can withdraw from the contract within 14 days.
The fourteen-day withdrawal period begins for a contract in which we issue goods, being obliged to transfer their ownership - from taking possession of the goods by you or a third party other than the carrier indicated by you, and in the case of a contract that includes many goods that are delivered separately, in batches or in parts - from taking possession of the last goods, its lot or part.
To meet the deadline, it is enough to send a statement before its expiry.
Return the returned goods to us immediately to the following address:
MAYABEL ul. Sokólska 26, 16-123 Kuźnica,
but not later than within 14 days from the date on which you withdrew from the contract.
We will refund your payments promptly via Etsy Payments after we receive the returned item.
Remember that you are not entitled to withdraw from a distance contract, e.g. in relation to the contract:
* in which the subject of the service is non-prefabricated goods, manufactured according to your specifications or serving to meet your individual needs;
* in which the subject of the service is goods that deteriorate quickly or have a short shelf life;
in which the subject of the service is goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
in which the subject of the service are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
* for the supply of digital content that is not delivered on a tangible medium, for which you are obliged to pay the price, if the following conditions are met jointly:
- we have started the service with your express and prior consent,
you have been informed by us before the commencement of the service that after its fulfillment you will lose the right to withdraw from the contract, and you have acknowledged it,
- we have provided you with a lawful confirmation of the conclusion of a distance contract, including information about the above-mentioned consent, on a durable medium within a reasonable time after the conclusion of the contract, at the latest before the start of the service.