○ Normal orders: Dispatched next business day, often within hours.
○ Larger orders: May take an extra day or two due to volume.
○ Brand new requests: Detailed new designs need more time (I’ll provide an estimate).

Please note, dispatch time is not delivery time. While I’m quick, Royal Mail may face delays due to strikes, pandemics, busy times, or festive seasons.

See FAQ 2 for delivery info.

I use Royal Mail, which is usually reliable. However, arrival times can vary and are out of my control. I dispatch orders quickly and efficiently using 2nd Class in the UK (upgrades available at checkout).

Please note, these estimates can be extended due to busy seasons, postal strikes, or pandemics:

○ UK: 1-8 working days
○ Europe: 3 days - 5 weeks
○ USA: 4 days - 14 weeks (tracked), varies due to USPS efficiency/customer address
○ Other Worldwide: 5 days - 10 weeks (tracked)

Note: If in USA and ordering for Christmas I would advise ordering before November 29th or it might not get there in time. You can choose to risk it, but Christmas post is extremely busy so I wouldn't personally.

I take great care in preparing your orders, so mistakes are rare. However, if you encounter any issues, please reach out to me with a friendly message and I’ll promptly make amends.

Before leaving a review, kindly contact me first so we can resolve any concerns. Your satisfaction is important to me.

Note: I photograph every order to ensure accuracy and prompt dispatch. Kindness is reciprocated, so polite customers can expect the same courtesy.

For queries about arrival times, please refer to your item listing and the FAQs before messaging. Thank you!

While it’s understandable to feel frustrated, please remember to communicate kindly. Unkindness will not be tolerated.

I’ve done my part efficiently and have proof. Detailed arrival-time information is provided in several places, including the item details.

Please understand that I can’t control postal services. Your item will likely arrive soon, but if it’s truly lost, rest assured that I’ll rectify the situation.

Your patience and politeness are greatly appreciated.

You can personalise most items with any text, as long as it fits. Here’s how:

○ Fastest method: Select ‘personalised’ from the menu and enter your text in the provided field or note to seller at checkout. Please specify if it’s for the outside or inside and any other instructions. (If no clear instructions are given as to page or position I will make an educated guess to avoid delays.)

Note: If you choose ‘personalised’, please provide your text promptly to avoid delays.

If you're not specific in your instructions I'll use my best judgement.

I also occasionally accept requests for new designs, drawings, and custom orders from scratch.

○ Do your cards come with envelopes? Yes, all cards include an envelope.

○ Are your items recycled/recyclable? Absolutely, I prioritize sustainability. ♻️

○ Instant Items? Digital downloads are instantly available post-purchase for printing on A4 paper or card.

○ I have another question: Feel free to send a friendly message if you can’t find the information you need. For queries about arrival times, please refer to your item’s listing and these FAQs first.

○ Why did I get a private message saying thank you with a voucher attached? Sorry, I didn't send it, those are automatically sent by Etsy.

○ Why did I get an email requesting a review? Those are also auto-sent by Etsy. I wish they didn't send them.

Please ensure you’ve read and understood the arrival times, and the information in the listing description/photos and these FAQs, before placing your order. Thank you.

Note: It’s not feasible for me to individually confirm if every customer has read the details and planned accordingly.

⇢ Therefore the responsibility for understanding the details, and planning appropriately before ordering, lies with the customer. ⇠

†By purchasing from my shop, you acknowledge that any delays in arrival due to the mail system are beyond Handsome Elf's control.

While I’m friendly, I prefer to keep conversations focused on orders or potential orders.

I strive to provide excellent service and dispatch items quickly and accurately.

If you have any concerns, please read the item details, FAQs, and reviews before reaching out.

Your understanding and politeness are greatly appreciated.

Note: I value minimal and efficient communication. Let’s keep our interactions pleasant and productive. Thank you!

While I don’t request reviews, I really appreciate the thoughtful ones. 💌

Please note, review-prompting emails are auto-sent by Etsy, not me.

Postal System Speed: Please don’t score me down for this as it’s beyond my control and clearly explained before orders are placed.

Item Details: Negative comments about clearly explained/shown details in the item description & pics are discouraged.

If there’s an issue, kindly contact me before leaving a review. I’ll swiftly make amends!

Thank you for your understanding and cooperation.

○ Laminated Items: These are splashproof and wipe-able. If your item is not laminated, please keep it dry!
○ Card Care: If your card needs a stiffen-up after writing, gently run your fingers down the spine, avoiding the ink.

○ Note: From 4th Feb: My cards are now designed with a side-fold orientation. If you prefer a top-fold orientation, please specify this in your checkout notes.