I allow small changes to appearances (ex:skin color, beard trim, hair color, dress color, text changes, change of bow tie to tie etc.) and text. I try to be generous with allowed edits but if your order requires a great deal of additional edits, I may request an additional editing fee.

Please be thoughtful when reviewing your image and try to think of specific changes you feel would help increase resemblance. 'Do it again' or 'this doesn't look like me' is not helpful. Your feedback is valuable and incredibly helpful!

These are drawings, not photos. If you want a perfect resemblance, I recommend using a photo. DO NOT order from me if you are unable to give critical feedback.

At the moment, I am only able to provide digital files and printing instructions - not printed cards, guestbooks, menus or invitations.

When you are ready, please send your photos (as attachments or a zipped folder) to kathrynselbert@gmail.com. Instructions on how to order are in the description of each listing. If you can, please include your order number in your email.

Your text and other information you'd like me to have should be in the body of the email. The email you use will be the one I send your proofs to.

Please DO NOT send them via etsy conversations. Please do NOT send me your instagram handle in liu of chosen photos. I will make you resend your photos.

Totally forward facing photos that best represent each person taken in natural light are best. No sunglasses, hats or instagram/snapchat filters.

Proofs are sent as attachments to the email address associated with your etsy account. PLEASE make sure this is accurate before placing an order or provide me with your preferred email address. I do not chase customers to review proofs.

If you send me images using your email address, I will always use that first to contact you.

TURN AROUND TIME: Always check the shipping information for an up to date - current turn around time to receive a proof.

NEED BY DATES: Turn around times are estimated and not exact. Let me know when placing your order if you have a specific need by date. I will not know your need by date unless you tell me. If an item is listed as having a 6 week turn around time - plan for a minimum of 6 weeks to receive a proof.

RUSH OPTIONS:
If you need a proof sooner, also add the 'rush order' listing to your cart before checking out to speed up receipt of your proof to 3-5 days: https://www.etsy.com/listing/510427561/rush-order?ref=shop_home_active_2 If the listing is showing as unavailable, it is because I am not currently accepting rush orders.

Instructions on what photos/details to send to kathrynselbert@gmail.com are available in the description of each listing under 'How to Order'.

Totally forward facing photos that best represent what each person currently looks like, taken in natural light are best. Try not to include photos with sunglasses, hats, taken from facetime or with instagram/snapchat filters. No selfies. 3/4 view is not fully facing forward.

You do not need a perfect group photo for portraits - just photos that best represent each individual. 1 great photo is always better than 20. Group photos are helpful for height differences.

Yes! Here is a link to the listing you should add to your cart along with the item of your choice to rush your proof for custom orders. Rush order proofs are provided in 3-5 business days: https://www.etsy.com/listing/510427561/rush-order?ref=shop_home_active_2

If the above listing shows as not available, it means I am not currently accepting rush orders due to a full schedule.

While it doesn't take weeks to draw a single image, I often have a revolving waitlist filled with 4+ weeks of orders as well as children's book and licensing projects I work on daily.

The time to turn around a proof varies depending on the time of year, I always recommend ordering as far in advance as possible (even for Christmas!). Always check the 'ready to ship' time in the listing to see an accurate turn around time. Or email me! I try my best to respond as quickly as possible.

Yes! Just remind me when you send along your photos/information. These will be sized 8.5x11

I usually close out orders for holiday cards on November 15 - the current year end close date is Dec 1st. If I have a particularly large number of orders I sometimes close earlier. I recommend ordering as early as possible! My schedule gets crazy.