VERY IMPORTANT: Due to current situation and increase in online shopping all carriers are experiencing delays. We encourage you to upgrade to priority mail and to request insurance for your order. Please understand that we CAN NOT make delivery guarantees on behalf of carriers and we ARE not responsible and liable for lost packages if no insurance was requested. By placing your order you agree to these terms.

To upgrade shipping - https://www.etsy.com/listing/150417366/insurance-and-priority-or-express

Typically: 1st class can take up to 5 business days for delivery, Priority Mail 2 to 3 business days, Express mail takes 1 to 2 business days.

International shipping varies by country and cannot be guaranteed.

Stamping will be done as instructed in your order. If you select an UPPERCASE font only stamping will be uppercase only even if your note includes upper and lowercase letters.
Please separate names with a comma. Please make sure all information is correct prior to submitting your order. I do not offer remakes due to incorrect information provided in the order.
Available fonts are shown in each listing. You can also preview a font here https://loveitpersonalized.com/products/font-viewer and click "Personalize It" button or contact me for mock up

All metal tarnishes over time, some faster than others. To slow the tarnishing process store your jewelry in a dry place in closed bag. Avoid leaving your jewelry in humid areas like bathrooms and pools. Avoid contact with chemicals. Keep your jewelry away from extreme heat or sunlight. Remove your jewelry when cleaning, showering (keep it dry!!), or swimming in a pool.
Keep your jewelry clean and dry. DO NOT use liquid jewelry cleaners or submerge your piece in them as it will remove the darkening of the letters and designs
Brass and copper may may leave a residue on the skin (discoloration) for some people. This is not a defect of the product, but the metal reacting to the specific body chemistry and environmental factors.

All orders come in a grey jewelry box with a satin ribbon.

Larger items such keychains or ornaments will be packaged in a velvet or linen jewelry bag.

Personalized and custom orders are non-refundable unless there is an error that was made by me. If such case I will re-make the piece immediately. Please note, I will not refund orders because of font choice.
If you have any questions or would like to make modifications to the listing please contact me PRIOR to placing your order to avoid any misunderstandings. If I am unclear in the information you provided at checkout I will contact you.

CHAINS and Bracelet straps can be replaced ONLY if defective (broken at a clasp). Defect must be reported within 5 days receipt of the order. Please contact me in such case. Defective chains/straps must be returned for exchange.

Orders are not insured, but insurance is available to you at extra cost.

Priority and Express Packages include insurance (up to $50 for priority, up to $100 Express) .
VERY IMPORTANT: WE ARE NOT not responsible and liable for lost packages if no insurance was requested. By placing your order you agree to these terms.

To add insurance - https://www.etsy.com/listing/150417366/insurance-and-priority-or-express

PLEASE NOTE: I am not responsible for any damage, delay or loss caused by postal office or any shipping company.

Yes, I love to design special and unique pieces for my customers. If you have something specific in mind or if there is a design you like but would like to make changes (aside from personalization) please contact me prior to placing an order. I look forward creating one of the kind piece for you.