Unfortunately, we do not provide any proof of your order before shipping it out. We produce all items based on the personalisation details you provide, so it is crucial to review them carefully before submitting your order.

If you have requested proof beforehand, we can provide one, but please note that this will delay the shipping date of your product. If requested please look out for this via Etsy messages. If confirmation has not been confirmed within 24 hours the item will be shipped due to ensuring we meet delivery time scales.

Please note, we are not always able to make amendments or changes to any personalised orders you have already placed. Amendments are time-consuming and you may be charged for that.

At present, we only offer:

Prints
• A4 sizing (210 x 297 mm)

Mugs:
11oz ceramic mugs

However, this doesn't mean we can't accommodate special requests. Please message us to discuss.

We do not offer this service yet. Our prints are sold unframed which is reflected within our prices.

Your print will arrive unframed, ready to be popped into a frame of your choice.

Our prints look fantastic in any frame but the style of that frame is subject to your own personal style and taste.

We do not provide refunds for personalised items as these are made to order and are created specifically for you and to your requirements.

Due to the nature of our products, we do not accept cancellations after your order is placed. This is due to the time it takes for us to create the design to your specific requirements. Thank you for your understanding on this matter.

If there is something you are unsure of prior to purchase please drop us a message so we can help you out.

In the unfortunate situation that your print arrives damaged, please drop us a message ASAP. Please be sure to attach photographs showing any damaged packaging and any damage to the product. Once we receive these we can arrange for a replacement to be posted out to you.

We use Royal Mail 2nd class to ship all our orders.

Usually, orders shipped with Royal Mail 2nd class take 2-4 working days to arrive (in the UK) or a few more days during the holiday season.


Important: This time frame does not include the production time for your item.

Check the delivery estimate when checking out.

Yes, we do offer a digital download option for our art prints.

If you choose to purchase our ‘PDF only’ option, no physical copy of the print will be sent out in the post.

Our Digital Download option includes a Digital PDF file which will be sent to the email address provided. If not provided it will be sent via Etsy messages.

You can print these files at home or take them to a print store to have them printed which makes them a perfect choice for last-minute gifts!

CAN I MAKE CHANGES AFTER RECEIVING MY PDF FILE?

After receiving your artwork, you have 24 hours to request slight amendments if necessary.
We accept only one amendment, and if you need more, you'll have to place a new order.

Due to the way our order management system works, we are unable to gift-wrap items at the moment.

MUGS:
All orders are sent with a delivery note detailing the contents of the order. No prices are shown.
Our mugs are carefully packaged in special cardboard boxes. These are designed specifically for protecting mugs during transit.

PRINTS:
All orders are sent paperless. No prices are shown.
Our prints are carefully packaged in special envelopes. These are designed specifically for protecting prints during transit.

While we always do our best to ensure your order is perfect, we are only human and sometimes mistakes can happen. We'll gladly put things right so please get in touch with us via Etsy message with the following information:
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue

All of our orders are shipped with tracking from start to finish.

As soon as your order is dispatched, you will receive the tracking code. Track the journey of your package and, if necessary, you can manage the delivery directly on the Royal Mail website. (delivery date, safe place..)

If you will not be at home during the delivery, we strongly recommend that you add a safe place or indicate a trusted neighbour where it will be delivered. Or even schedule pickup at the nearest post office.

We understand that receiving your order in good condition is very important to you. If you encounter any issues, please don't hesitate to contact us. We're here to help and will do our best to assist you in any way we can.