Please ensure your payment is made within 2 days of purchase.
If you do not complete your payment within 48 hours from purchase, the sale will be canceled (unless an agreement with me has been made in advance).

UK post:
Once payment has been received, your purchase will be posted within 3-5 working days on ready made items or 4-6 weeks on made to order items. Please remember to allow for weekends and Bank holidays.

International post:

Once payment has been received, your purchase will be posted within 3-5 working days on ready made items or 4-6 weeks on made to order items. Please remember to allow for weekends and Bank holidays. We use parcel courier delivery services for UPGRADED RUSH ORDERS (5-7 working days) and standard airmail 2-4 weeks for deliveries to the USA but due to customs checks, it might take up to 6 weeks for you to receive your item. If you haven't received the item within 14 days from the day of posting, please get in touch so I could check on your parcel. The parcel is not considered as lost until 25 days from the day of estimated delivery day.

International orders may incur extra customs fees and/or delays in arrival. I cannot guarantee arrival dates due to these potential delays. Orders delayed in shipping are not eligible for returns or refunds. Customs fees are dependent upon on the policies enforced by your country's government and postal system.
Due to each country having different taxes you will be responsible for paying any customs charges, duty and taxes on any items you order and we do not accept returns if you refuse to pay these fees, so please check carefully before you order.

Rock Your Sole is NOT affiliated with Doc Martens, converse, or any other shoe retail company. All footwear is unbranded.
While our items are made and sealed with the utmost protection, we ask that you should consider your custom piece a special occasion item. Most of our items are meant for light occasional use, especially our shoes. Try to avoid strenuous activity or long periods of wear. The materials used to make your shoes, make them less able to withstand wear and tear than standard footwear. Because of this, you may begin to see signs of creasing or cracking where the shoes bend and flex. Again we encourage you to see this as adding character to the shoes! Avoid exposure to dirt, fire, excessive heat, and large amounts of water i.e. puddles. You can gently spot clean them with a soft damp cloth if necessary.

Shoes can be stiff and sometimes require breaking in. The process can also make the shoes tighter. If you are concerned about fit, we recommend ordering the next size up. Buyers assume full responsibility for selecting the correct *UK* shoe size for purchase.

CUSTOM ORDERS:
Have something slightly different in mind? Feel free to contact us as soon as possible so we can make your idea come to life. We love to try new ideas!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through rockyoursole.etsy.com or its related sites and services, moonlightsole.etsy.com

INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information,(Etsy holds all card details, I don't see them) and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOU INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to five years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Erika Lipeikyte, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rockyoursole [!at] hotmail.com.