Orders will be dispatched within 3-5 working days, plus shipping times.

UK ORDERS Please note that because of the pandemic, postal services are still suffering some delays in parts of the UK. Please allow some extra time for your order to arrive.

INTERNATIONAL ORDERS. There are still delays affecting shipping times that are out of my control. International orders usually take 2-3 weeks to arrive but please be patient during this time where in some small cases it could be an extra wait 4 weeks + for orders to arrive. Postal workers around the world are working really hard to keep everything running! Unfortunately I can’t make any guarantees for arrive by a certain date delivery. Thanks for your support and understanding!

Very best wishes,

Maria

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Custom & bulk orders might take a little longer depending on the request and on my schedule. If you need your order earlier please contact me before placing your order and I will try my best to accommodate.

S h i p p i n g (normal times)

UK Standard Shipping 2nd class : 3-5 working days

UK 1st Class : 1-3 working days

International Standard Shipping :

Europe 5 - 7 working days

USA 7 - 15 working days

New Zealand, Australia 10 - 20 working days

Canada **(Please note Canada post has severe postal delays & system backlog, 6 weeks plus to arrive).

Everywhere else 15 - 30 working days

If you would like your order to be trackable there will be additional charges, please see shipping options at the checkout to add this extra. For International Express shipping posting times, please contact me for more details.

Normally postal services in Uk are very good and deliver worldwide on the times mentioned above and most of the times earlier. But please bear in mind that for several reasons delays might happen, if postage companies or/and customs delay arrival of your order, this is totally out of my control and therefore I cant be held responsible for this in any way.

**PLEASE NOTE: At busy times of year like Christmas, overseas orders can take much longer to arrive! PLEASE if you are ordering for Christmas allow plenty of time for it to arrive!**

** Need your order faster? See express shipping options at the checkout.

**Please note that these are recommended dates to receive your orders before Christmas, once your order is dispatched, I have no control of it and cannot guarantee delivery by a certain date during Christmas busy period.

We may ask for a telephone number for courier & customs purpose only.

For express orders our couriers do not deliver to PO Boxes, Military bases or prisons.

Custom fees/Tax upon delivery:
Please note that some postal services might charge custom/tax fees in accordance to each individual country regulations. We are not liable for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery in accordance with each country's tax/import rules.

Address:
The customer is responsible for providing the correct address and as such I can take no responsibility for the wrong address being entered. I will not replace items sent to incorrect addresses. If an order is returned to me because of an incorrect address you will need to pay additional shipping for it to be resent to the correct address.

Lost parcels:
In the case of UK non-delivery after 4 weeks have passed (from shipping dispatch date) and 8 weeks for International orders please let me know so I can open a missing parcel claim with the post office, if the parcel has been lost then a replacement or refund can be arranged.

Damaged item/s:
If the item arrives damaged in transit, please send me photos of the packaging and item so I can open a claim with the postal services.

Missed delivery/wrong address :
I'm not responsible for shipping charges involved in re-sending the package if items are returned to sender, and the buyer must wait for me to receive the original package before I can re-send it. In some cases, the post office may not leave the package if there is no safe space to do so, or it might need your signature upon delivery. The post office leaves a note for the buyer instructing them to pick their items up at the post office. If the buyer does not pick up their items at the post office in time, they are shipped back to the sender. Please note that I don't accept returns for personalised and custom made orders.
The customer is responsible for providing the correct address and as such I can take no responsibility for the wrong address being entered and the extra cost to re-send the order or loss.
When an non-personalised order is un-claimed by the customer for whatever reason and it is returned to sender, original shipping cost will not be refunded.

Please contact us within 2 months if your order hasn't arrived, after that period of time overdue requests may not be accepted.

EXPRESS SHIPPING ORDERS:

****If you use our Royal Mail Special Delivery Guaranteed (UK) service or International Express & Tracked courier services (available to select at the checkout), although slightly more expensive they guarantee your order arriving much faster than standard post. Please contact me for the shipping times as they vary depending where your order is going to.*********

Thank you for stopping by and have a wonderful day!

Maria Dickinson

ArtisticPlan Copyright© All rights reserved.

LOCAL COLLECTION

We don't offer local pick up service, sorry. My postal costs also cover packaging so we wouldn't be able to offer this as a free service.


SPECIAL REQUESTS
If you cannot see exactly what you want in the shop, please contact us so that we can create the perfect item for you. We're happy to create a completely new design to individual specifications.