By placing an order with me you are agreeing to my terms and my process times before dispatch. Please be aware if you have a time sensitive gift. Please contact me to discuss your requirements. Orders are made in the order received.
When placing your order I will engrave your message as you have sent it. I may contact you to clarify any message, if I receive no reply, to ensure delivery in line with my estimates I will complete your order with the text as sent. Please be mindful of punctuation and use of capitals, if you don't want your message all in caps please don't leave your message in all capital letters, be careful of any spelling as once stamped/engraved I cannot change it. Any space between words counts as 1 character. Thank you.

I stamp/engrave everything to order.
I do not have any of our non personalised items 'in stock' I create everything for each order as I receive it. The odd stamped 'wonky' letter is not a fault, this is the very nature of hand stamping.
Please keep this in mind when placing an order with me, I strive to keep the letters as straight as possible
Any quirks and irregularities are part of the process, letters may not line up evenly and spacing can vary so can the depth of each letter.
These are not considered defects. Rather they add to the charm of each piece. When you receive your stamped item, there will be no other quite the same, truly one of a kind, as no two pieces are ever exactly the same, yours will be totally unique to you.

Please don't hesitate to contact me if you would like a custom order the majority of my items can be personalised to your specifications and I will work with you to give you the best design and service that I can.
My item photographs give an idea of what I can do and I do complete orders in the same way my photos show. There may be times that I may have to use a different font from that shown to make your wording fit the item or rearrange text.
If I then feel your message text is too long I will contact you and offer an alternative arrangement of the wording or ask if you can edit your message down.
Please ensure you tell me the correct message at the time of ordering and that all spellings are correct.

The art of hand stamping involves striking the metal with steel stamps by hand with a hammer and there will probably be a slight impression on the reverse side of the item, this is a natural part of the process and cannot be avoided.
Therefore our stamped items can only have text on one side unless specifically stated in the item description.
Engraved items can have text on both sides, if the item allows.

Unless otherwise shown in the item description, my items come displayed on a card in recyclable polythene resealable packaging.
I then post in a padded envelope.

I can add a personalised note to your order.

At times the packaging/accessories may vary to that shown in the item listing, i.e. there may be a variation to any patterned tissue or ribbon where applicable, or the size/colour of split rings.

I don't include a paper copy of your order in your parcel, you have the electronic version stored in your etsy account that you can print off as required... plus it helps the trees.

PLEASE ENSURE YOU PROVIDE YOUR FULL CORRECT ADDRESS- house/flat number/name, town, city, county and full postcode. It is always helpful to have the parcel addressed to a name
I cannot be held responsible for an incorrect address, I can only post to the address I am given on your order, or if you have messaged a change
Standard postage is Royal Mail 1st class
When 3 or more items are purchased I post recorded delivery due to order value.
International orders are sent via Royal Mail standard first class post - THERE IS NO TRACKING WITH THIS SERVICE
*International tracked is available as an upgrade
Tracking information, when applicable is always attached to your dispatch notification
I don’t offer an expedited delivery

For UK
My standard postage is 1st class
Guaranteed delivery from posting Royal Mail Special Delivery 1pm next working day postage is also available - this is guaranteed Monday - Friday before 1pm to 99% of mainland UK. Remote areas may be a 2 day delivery I cannot guarantee.
A signature will be required upon delivery with this service
ANY CHANGE TO DELIVERY ESTIMATE TIMES WILL BE UPDATED IN MY SHOP ANNOUNCEMENT SECTION
Choosing the guaranteed delivery option does not prioritise your order to be processed quicker - it is simply a guaranteed peace of mind delivery.

If your item is not delivered I follow the Royal Mail guidelines for lost post there will be a time frame of between 10 to 25 working days after Royal Mail's expected delivery date to determine if the item is lost. Once classed as lost I will replace your item - Posting only to the original address given on the order with the same ordered item only.
If you do not receive your item because you gave an incorrect/incomplete address I will need to wait for the item to be returned to me, I will then resend to the correct address however you will need to pay postage costs.
If your item has been returned to me because it has not been collected from a mail sorting office then I repost however you will be required to pay the postage cost

If you are unhappy with your order for any reason please contact us as soon as possible,within 3 working days of receiving your order.We may at times request photographs.We will do our upmost to resolve the problem.If the item is faulty or our mistake we will replace the item or refund you.Personalised orders, once stamped, cannot be changed or cancelled.Once your personalised order has been marked as dispatched, it cannot be changed/cancelled.Non personalised items may be returned, please contact us first, initial costs refunded (not including any postage upgrade) upon safe return of item in original packaging in unused condition. Customer to pay return postage.Proof of postage required.
Personalised items cannot be refunded or returned.

Long exposure to perfumes, hairspray, lotions, chemicals and even sweat may have an adverse affect on your item so try to keep these to a minimum.
Use a soft cloth to clean and polish your wotnot, do not use abrasive cleaners.
Warm soapy water will clean your aluminium piece.
If your shiny copper or brass wotnot has had a long journey to get to you then it may need a little polish, I apply a coating to help delay the natural process of oxidisation.
This is when the copper & brass start to darken and take on a natural patina.
It is unavoidable, the copper & brass will darken & take on rich hue. I think this gives a warm aged look to my items. It's not a fault but to keep the shine, brasso will soon have them looking like new.