UNITED KINGDOM
- Your order will be sent by Royal Mail (UK 2nd class) unless specified in each listing.
- I always obtain a certificate of posting.
- If you would prefer a quicker/signed-for/tracked service or insurance added please contact me beforehand so I can upgrade the delivery to include the extra cost.
- As per RM policies UK mail can take up to 12 working days.
- Parcels are not classed as late / lost until after this time by Royal Mail and therefore no refund can be given until the allotted time frame has passed.

OUTSIDE THE UNITED KINGDOM
- All International orders are sent via Royal Mail using the standard international service. There is no tracking or insurance included in the postage price. If you require your order tracked and signed for then please purchase this upgrade from the listings.

EU orders can take up to 25 working days. For postage to Italy and Netherlands, this will be via Royal Mail International Tracked.

International orders including USA, Canada, Australia, New Zealand are estimated to take from 2 - 3 weeks to deliver upon dispatch. However, this can sometimes take as long as 32 working days.

Parcels are not classed as late / lost until after this time by Royal Mail and therefore no refund can be given until the allotted time frame has passed.

INTERNATIONAL CUSTOMS
- Please be aware that there may be additional import duties to pay in some countries outside Europe, which are not under my control.
- It is the buyer's responsibility to inform themselves of their own country's customs policy and to pay these taxes when they are due.

DISPATCH TIMES
- Please see individual listings. As a guide, most ready to ship items will be posted within 3 days of purchase.
- As a guide most 'made to order' items will take up to 5 working days to complete, unless stated otherwise in the listing
- All Express orders received before 1pm will be processed the same day. Orders received after 1pm will be shipped the following business working day.

I enjoy receiving custom orders so if you are interested in something that you do not see, do please contact me.

I do not start any custom work until full payment is received unless otherwise agreed.