By placing your order you acknowledge, agree & accept all EDEN LUXE Bridal shop policies & acknowledge, agree & accept that all orders fall under a no refund, or cancellation policy.

EXCHANGES ARE ALLOWED as outlined on front page of shop notice.

Do you allow refunds and cancellations?
No, as is standard in the Bridal Industry, due to the delicate nature of Handmade Bridal, Custom / Bespoke pieces and Special Occasion items a no refund, cancellation policy is necessary.

To help avoid the need for this in the first place... I make myself available to answer as many questions as you have about my pieces... as well as to provide HONEST styling guidance about if the piece that you are interested in will create the look you want.

If my Parcel is lost or delayed in Customs Clearance, can I get a refund?
------------------------------------------------------------------------------------------------
EDEN LUXE Bridal will NOT provide refunds nor allow returns, and is NOT responsible for missed delivery dates related to Postal or Customs Loss, Delayed or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, duty non-payment, or parcel refusal.

Buyer is responsible for reshipment of Parcel returned to Sender, and any Postal charges charged to Seller for return of Undeliverable Package. If Buyer CHOOSES NOT to purchase reshipping, store credit for original amount of item, minus shipping fees and postal charges will be provided.

I am EXTREMELY EASY to work with, believe in ethics in all things and Good Karma. I will make every reasonable attempt to work with you to try to help solve any unforeseen issues that may occur. I do work very hard to make sure that my clients are happy and have nothing but wonderful things about me, my shop and my creations.

My handmade bridal adornments are made from very delicate and costly materials, and as an Artisan and not a Huge Corporation - I simply cannot absorb the types of costs associated with theft, "I just changed my mind", loss and any number of other situations that a large company can.

If my parcel is delayed or lost by the Post how do I get a refund?
EDEN LUXE Bridal is unable to be responsible for any shipping/ delivery delay or related damage or loss that occurs after the package has left our studio and is in the hands of the shipper, thus eden luxe BRIDAL is not liable, nor will EDEN LUXE Bridal provide replacement of item damaged or lost by the Post, nor provide a refund or replacement for items lost or damaged or delayed by the Post.

Domestic shipping costs do include insurance to help protect your investment against loss, and CLEARLY PROVABLE Postal related damage. (i.e. there was a fire at the post office and your parcel burned up) or the package was entirely lost PRIOR to USPS documented delivery.

The tracking information shows my package was delivered, but it's missing. Will you send me another item for free?

No, EDEN LUXE Bridal is not liable for and unable to provide refunds for missed delivery dates due to USPS or other Carrier Delays, nor able to provide replacements for items that have been marked "delivered" per USPS... but for whatever reason have not been received by the buyer due to package theft, loss or any other reason.

Unfortunately, if your package is lost or stolen after it has been scanned as delivered by the USPS, they will deny any Insurance Claim attempted on the parcel as they have provided the delivery service and it is the responsibility of the buyer to provide a safe place for delivery.

How do I care for my Tiara / Headpiece / Crown and keep it looking perfect? To keep your Tiara, Crown or Headpiece looking as 100% Perfect as it was before it left my studio... keep it stored in the original Keepsake Box that it came in and handle it as little as possible.

Store your jewelry in its original packaging in a cool dry place away from direct sunlight. Position pieces into their original shape during storage. DO NOT let your hairdresser SPRAY HAIRSPRAY ANYWHERE NEAR your Headpiece for GOODNESS SAKE! It 100% WILL cause a film over the crystals which will make them look dull, and may cause the metal to tarnish. Tarnish can be wiped away with a Jewelry Polishing Cloth available pretty much everywhere, but prevention is best!

I broke my item when I was using or wearing it, but I couldn't have possibly done anything to break it, so it must have been defective... do I get a free replacement or a refund?

No. All items are very carefully inspected for any defects prior to shipping, and are sent out ONLY if they are 100% perfect and carefully packed to protect your beautiful Bridal Adornments in transit to their new home.

As an Artisan and not a "big box retailer" EDEN LUXE Bridal is unable to be responsible for any replacement or refund for items that have been broken or damaged by the buyer during use. Handmade Bridal items are made from costly materials and are VERY delicate, any items broken during use or attempted use, will necessitate

replacement via REPURCHASE of the item, EDEN LUXE Bridal will NOT replace the item at no charge.

LOST PARCELS:
If Shipper has lost the Parcel and INSURANCE has been PURCHASED by the Buyer, a claim can be submitted to the Post by the SELLER. If claim is approved by the Post, and refunded to EDEN LUXE Bridal by the Post, ONLY THEN a replacement item will be reshipped if available and time permits, otherwise BUYER will receive SHOP CREDIT to be used within 1 year of date of original purchase.

SHOP CREDIT:
Any shop credit given must be redeemed within 1 YEAR from the date of original purchase, and the credit will be only for the amount of the item purchased, minus any shipping charges and fees charged back to Seller by the Post for any parcel that has been Returned to Sender.

CUSTOMS:
Regardless of the shipping method Customs will still need to clear the parcel. Please allow an additional few to several days for your country's Customs clearance process. ©

Please note that the USPS, FedEx, etc. & EDEN LUXE Bridal have no control over the Customs process, regulations, timeframes, or duties that may or may not be charged by your Country's Government; & if charged, are always the responsibility of the buyer. ©

Any additional duties and/or taxes due on international shipments are the sole responsibility of the buyer. EDEN LUXE Bridal is unable to provide refunds, nor allow returns, due to shipping damages, customs issues or fees, and is NOT responsible for missed delivery dates related to customs or carrier delays.