Canada - 2 to 4 Business Days
USA - 6 to 10 Business Days
International - 10 to 15 Business Days

Visit the Contact page or send us an email at support@mybadgereel.com

All items are shipped via Canada Post letter mail or Small Packet Air, this reduces shipping costs for the buyer (you). This method of shipping is not registered or trackable. If you are in Canada or the US, and you would like to purchase a shipping upgrade for an additional fee, please send us an email at support@mybadgereel.com

We believe in 100% customer satisfaction and that is why we are offering all customers a 30 day money-back guarantee! If you are not satisfied with your badge reel, you may return it within 30 days from the order date for a full refund, no questions asked. To return a product visit our Returns & Refunds Page for more info or email us at support@mybadgereel.com

Yes! Send us an email at support@mybadgereel.com and we will give you a discount respective of your order!

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

We want you to love your product! If you receive it and aren’t happy with it for whatever reason, reach out to us at support@mybadgereel.com and we will see what we can do for you.

If the product arrives defective, we will reprint and resend it free of charge. Please contact us at support@mybadgereel.com with a picture of your item and order number. We will reprint your item and ship it to you within seven business days.