Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
Privacy policy
Term & Condition :
1. By purchasing plant overseas, customer are aware that plant might not be in its best condition when it arrives due to long transportation or custom process.
2. It is with best assumption that customer has the knowledge and experience to take care of the plants.
3. It is customer’s responsibility to understand whether the plants are forbidden or not in their
country and understand the import requirement in their country.
4. We don’t accept any request shipping with declare as Non Plant or other illegal action.
5. Please note that some countries require Import Permit (Canada, Malaysia, UEA, etc). USA Customer shall provide import permit for purchasing more than 12 plants.
6. Customer shall understand, shipping duration is depend on your Custom Clearance process. In term of delay, Customer shall contact DHL shipping provider contact centre
7. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already passed the quarantine inspection and meet customer’s country requirements.
8. We are not liable for any loss, damage, death, or injury arising directly or indirectly from any process caused by custom or shipping process (handling, treatment, and release time).
However, if you cooperate to solve this problem, you can choose our complimentary services :
a. plant replacement (if plant available), without shipping cost. For USA customer, plant replacement will be shipped through our partner at california.
b. discount 50% (sent to you as refund) or can be used for next purchase. The discount is based on listing price, taxes are exclude.
Customers agrees to not request any refund or plant replacement or other compensation except the options provided.
To be eligible for the liability, pictures or video of the plants conditions must be sent as a proof, within 24 hours after plants arrival.
9. We don’t accept return packages for any reasons. Plant will be destroyed by Custom when returning back to Indonesia.
10. Any Cancellation arise after 2 days order received, will caused cancellation fee 10%. This fee is applying for export administration that has been processed.
This cancellation fee shall be paid through paypal. After we received the cancellation fee, we will proceed the order cancellation at etsy. Please keep in mind, we cant do partial refund in etsy’s cancellation order.
BY ORDERING PLANT, CUSTOMER AGREE TO BE BOUND BY THESE TERMS & CONDITIONS
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