All orders will be shipped via the Bulgarian postal service (unless otherwise requested) with cooperation with the national posts in your country. We use registered mail and packages require a signature upon delivery.

All countries are shipped on DDP (delivery duty paid) basis, so taxes and duties are included in the final price and you will receive the package at your door, you will not need to clear it from customs.

SHIPPING TIMES ARE NOT GUARANTEED. If you need your items before a certain date, we will need to quote an additional amount for services like UPS, DHL, FedEx, etc. Please be patient, delays are possible, but National Posts are very reliable and we've never had a lost package out of the thousands we've sent.

Standard delivery time for international packages is 2-4 weeks, depending on your location. Priority shipping is available at an additional cost.
Some approximate delivery times:
- USA mainland (carrier is USPS) - 3 weeks
- USA (Hawaii) - 4-5 weeks
- Canada (Canada post) - 3 weeks
- Australia (Australian post) - 3 weeks
- European Union - 2 weeks
Bad weather conditions (especially in winter) and National Holidays may lead to some delay.

You can track your any package at www.track-trace.com

In the first few days to a week, you will see one of the following updates on the tracking - "Preparing order for shipment", "Processed Through Facility", "Insert item into bag", "Receive item at office of exchange".

All of these updates mean that your package has LEFT Bulgaria on the shown date.

The next update will become available only after the package enters your country, no updates in the meanwhile (5-15 days, depending on your country and size of order)

You may contact us if your package has not entered your country in 25-30 days. We cannot speed up the delivery, but we can issue an official query to the post to try to locate the package.

Lost packages are extremely rare.

- If you are not completely satisfied with your purchase or wish to return an item, please, contact us. All returns must be pre-approved by Cottoned.

- If your item arrived as described and without manufacturing defects or mistakes (Different fabric was used, Wrong design was implemented, More than 5% deviation in length or width), you may request a return for a non-custom item within the first week after delivery. Items must be shipped back within 15 days of delivery. Refunds exclude platform and payment fees, and thus can be up to 82% of the order value. Custom items are not returnable.

- If your item arrives with a manufacturing defect or mistake (listed above) we will make and send a new item.

If your item is not delivered due to incomplete, illegible, or incorrect address, addressee not at address (unknown, moved, or deceased); Mail unclaimed or refused – the item can be re-shipped at your expense, issuing an invoice for the return shipping charge. If you do not wish to have a non-custom item resent, we may issue a partial refund, excluding platform and payment fees and return shipping, and thus refund can be up to 82% of the item value. Custom items are not eligible for a refund and can only be re-shipped.

Email us at hello@cottonedshop.com
Visit our website: www.cottonedshop.com

If your item is approved for return, please declare the value at under $15 otherwise customs taxes apply even though this is not a purchase but a return. If import fees are charged, they will be deducted from your refund amount. Returned items must be in their initial condition. Refunds are issued after we receive the items back and inspect them.

European returns
European customers can use courier company DPD to return packages, including mattresses, at a very low price, usually around 30-40 euro. Request pick up from your door, details at www.dpd.com

We accept: Credit and Debit cards, PayPal and Bank Transfers.

Bank transfers: If you prefer to pay via Bank Transfer, please note that all transaction fees must be covered by the customer. For bank details, please send us a message. We will start working on the order as soon as the order amount is received in full. For any differences in the amount received on our end due to exchange rates or bank fees, we need to send an additional invoice.

Paying in installments: We can split the payment in multiple installments with no interest. Send us a message for details. Items will be shipped as soon as we receive the full amount.