Your order will ship by USPS GROUND ADVANTAGE (formerly 1st Class Mail).
An additional order will be combined with the first order and will ship by 2-3 Day Priority Mail.
Due to the status of some USPS facilities (limited delivery and hours), there may be a delay of an additional 2-4 days for Priority and 3-7 days for USPS Ground Advantage. Priority Mail comes with $50 insurance and a tracking number. As a reminder, the expected delivery day is an estimate and not guaranteed.

1. I don't hear from you with a question I need answered.
2. You placed an order and I can't meet your deadline.

DO YOU ACCEPT RUSH ORDERS?
I do not accept rush orders.

This means that USPS has not yet scanned the item. I drop off your order in the drop box located inside the post office the day that you receive notice that your order has shipped. There have been instances where it doesn't get scanned until a day or two after it is dropped off.

Contact your local USPS Office or your USPS Mail Carrier that delivers to your address to see if there is a delay. Ask family members that live in your residence. If you live in an apartment complex, check with your neighbors or the Main Office for your package. I WILL DEFER TO THE TRACKING INFO PROVIDED BY USPS.

USPS TRACKING SAYS
"NOT TRACKABLE.
Delivery status information is not available for your item via this web site."

Please check back in a day or two. It seems this doesn't get updated immediately even after the package has been scanned.

Please call USPS 1-877-876-2455.
You should also contact your Local Law Enforcement. Stealing. Tampering or opening mail addressed to someone else is a Federal Offense. Please provide me with a copy of the claim you filed with USPS and the Police Report. Please note, that I will also send a letter to the USPS Postmaster for your location for verification. I will refund once everything is in order.

If the Mail Carrier delivers to your Front Door/Porch, PLEASE make sure it can be left in a safe location or ask a trusted neighbor or friend to keep an eye out for your delivery.

All my banners are pre-strung and you will have the ability to adjust the spacing between the letters as desired. Please have patience when you take your banner carefully out of the package (per instructions provided) and adhere the banner to the wall with tape (my choice) or thumbtacks.

I am not making custom banners at this time. The only customization I am accepting is the addition of a name or age on some specific banners.

I DO NOT use any glitter or glittery cardstock in my shop.

The gold and silver cardstock I use is NOT glittery. NOT shiny. The gold and silver cardstock has a shimmer/sheen finish to them.

My banners are made from 65 lb. paper cardstock and would be a perfect decoration for your indoor event. Each listing will describe the paper I use. If you feel a lightweight paper cardstock may be too thin or delicate for your needs, and as much as I would love your business, it is more important to me that you find another vendor that uses the sturdier and heavier cardstock you want for your banners.

We are a smoke-free and pet friendly home, however all my items are made in my pet-free home studio.
No. I do not ship outside the U.S. at this time.

SALES TAX
Many states now require Etsy to collect and remit state sales tax.

SHOP REVIEWS
Any and all review requests you receive come directly from Etsy. I apologize in advance if you feel pressured to leave a review. As a shop owner and also a buyer, please trust that I find this an uncomfortable practice and I do not have control of this. Thank you for your understanding.