UK Orders:
All items are posted the next working day by 1st Class Royal Mail delivery.

Orders usually arrive within 2-3 working days (Mon-Fri) from despatch (subject to Royal Mail).

Orders over £20 are sent by recorded delivery.

International Orders
All items are posted the next working day by Royal Mail Standard International Delivery.

Orders generally arrive within the following timescales, however international postage can take up to four weeks to arrive. If your order has not arrived within this timescale, please contact us.

Zone 1
Western Europe, USA, Ireland

5 to 7 working days

Zone 2
Rest of Europe, Russia, Australia & New Zealand,
Canada, Asia & the Middle East

7 to 10 working days

Zone 3
Latin America, Central America, Africa

7 to 10 working days



PLEASE NOTE: Most orders fit through a normal letterbox, however if you have ordered more than 4 ties the package will be larger and there should be someone at the delivery address to receive the delivery.

This privacy policy sets out how Frederick Thomas uses and protects any information that you give Frederick Thomas when you use this website. Frederick Thomas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Frederick Thomas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WEBSITE VISITORS
What we collect (Data Collection)
We may collect the following information:

name
Contact information including email address, postal address and phone number
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
Fulfil orders placed
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided where permitted to do so by the customer.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Sharing
Frederick Thomas will not sell your information. We will not share your information with third party except as stated in this Privacy Notice or as required to operate the Site, provide our services to you and administer your account.

Google Analytics
Google Analytics, a web analytics service provided by Google, Inc. ("Google") also places cookies on your computer, to enable Google to provide us with activity reports relating to the Sites. Google uses this data only to provide us with information on how users use the Sites and does not associate your IP address with any other data held by Google. The information generated by Google cookies about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. You may refuse these cookies by selecting the appropriate settings on your browser or by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

COOKIE NAME COOKIE DESCRIPTION
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
SOCIAL MEDIA
We may share your Personal Data with social media sites to enable them to provide marketing messages that you have agreed to receive from them. The social media sites we share your Personal Data with as at the date of this Privacy Notice and their respective privacy statements are:

Facebook https://www.facebook.com/privacy/explanation

Data Collection
We receive the following Personal Data about you if you follow one of our social media accounts: Your name, gender, general interests, locations, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.

Data Uses
We use this Personal Data:
To provide bespoke social media content (for example by analysing your general interests)
To create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements)
To find out more about our digital community (for example by analysing the age ranges of our followers).
Data Processors
We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:

Payment Processor: Paypal; https://www.paypal.com/ee/webapps/mpp/ua/privacy-full

Payment Processor: Stripe: https://stripe.com/gb/privacy

CRM Tool: Aweber https://www.aweber.com/privacy.htm

Ecommerce Tool: Magento

Social Media Platform: https://www.facebook.com/privacy/explanation

Web Management Tools: Google Analytics https://www.google.com/policies/privacy/

Duration of Storage
We will maintain records of your Personal Data for as long as you remain

A registered subscriber of our mailing list
A registered user of our site
Have completed a purchase with Frederick Thomas in the last 72 months or for as long as is necessary to provide our services to you
If you have not opened any email communication from Frederick Thomas or interacted in any other way with our brand for 12 months we will regard you as an inactive subscriber and delete your details from our records except where retention is necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees.

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:

In order for us to contact you for direct marketing purposes, you will need to expressly give us permission by ticking the relevant box on your order form, or signing up to our mailing list.
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info [!at] frederickthomas.co.uk or going into My Account.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation. A small fee will be payable. If you would like a copy of the information held on you please write to the address listed below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to the Sites and if we consider it to be appropriate we will notify subscribers of any material changes by email

Contacting Us
Frederick Thomas is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. We are a limited company registered in England and Wales (registered no. 08776499) with registered offices at Aztec House, 137A Molesey Avenue, West Molesey, KT8 2RY.

If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our Site, our contact details are as follows:

Frederick Thomas
137A Molesey Avenue West Molesey KT8 2RY
Info [!at] frederickthomas.co.uk
0203 126 4413