Please leave all applicable information I will need to customize your design in the "Notes to Seller" box during checkout. If you have already placed an order, simply shoot us a quick message with your details and we will make a note on your order!

You may send your photo through email to qtpaperie@yahoo.com with your order # -OR- send it to me as a message attachment within Etsy. You will notice a paperclip at the bottom of the message block. This is what you will use to attach the photo!

We currently only ship printed items to the continental U.S. We are unable to ship to any APO, FPO, or an expedited order to a P.O. Box.

However, any digital items that you want to be electronically delivered, can be made available to your country. Please send me a message and I would be happy to open that up for you!

No refunds or cancellations will be accepted once proof has been sent.

Printed Orders: If you are not satisfied with your printed products, please message me immediately for resolution. Photo proof of unsatisfactory prints must be submitted for a refund or reprint. We ONLY offer SHIPPING refunds on items that arrive "late" due to 3rd party shipping error or delays. Complete refunds will not be possible if item is delivered to you.

Instant Downloads: Once you have purchased an instant download, the file is in your account. With us having no way of retrieving that from you, we are unable to accept any cancellations or refund requests for instant downloads.

They are not! Etsy has their own way to calculate shipping depending on your location, but we know this cannot apply to rushed orders or digital files! Please follow our turnaround schedule (posted as the first FAQ and also in our announcements) No fear, our turnaround schedule provides your items typically faster than what Etsy estimates.

CURRENT TURNAROUND TIME: 2 BUSINESS DAYS FOR DIGITAL FILES FOR PRINT PROOFS

**All times apply to proof approvals/orders received before 3pm CST. Those received after, will be processed the next business day.

To help better understand when you will receive your first proof for a printed item, or when you will receive your digital file to print yourself, see our 'chart' below:
(Order Received) - (Proof Sent; by end of day)

Sunday - Tuesday
Monday - Wednesday
Tuesday - Thursday
Wednesday - Friday
Thursday - Monday
Friday - Tuesday
Saturday - Tuesday