We require a RMA so contact us before mailing and there is a restock fee of 25% for returned orders.

Once scanned, packages are USPS property until delivery. We're not responsible for their mistakes including stolen packages, items damaged (or lost entirely) in transit, misdirected or misdelivered packages, delayed or infrequent tracking updates, or any other sort of operational bungling including failure to pickup the package after it's made available.

Items shipped Priority have a better shot at making it safely but Express packages are even safer. For maximum shipping CYA we recommend adding insurance. We're always happy to share peace of mind! Just ask us **before shipping** if you'd like the option and we can invoice you.

Please be sure you see our ink and printable colors in real life by ordering swatches beforehand.

Custom color orders and Items with initials, names, dates, or any sort of specific customizations are non-refundable. Should your order arrive incorrect or otherwise faulty due to a mishap on our end we of course will replace it, please contact us ASAP to arrange this (preferably include some photos).

Yes we most DEFINITELY fulfill wholesale orders! With over a million color, design, and fabric permutations combined with our extraordinarily fast-turnaround, we guarantee retailers will find accessories that will be a perfect aesthetic fit for every season and collection.

Please reach out via convo or hop over to our wholesale page to get started:
https://www.cyberoptix.com/pages/become-a-retailer

Microfiber neckties, bow ties and pocket squares [Easy care!]:
Hand wash in cool water and take care not to rub the design too hard. You can also machine wash on delicate in a mesh bag or knotted pillow case. Creases and folds? Iron on medium heat; you can iron directly on the design.

Silk neckties:
Spot clean or dry clean only, never machine wash or immerse in water. Creases and folds? Iron on medium to high heat.

Regular weight and linen-weave pashmina scarves:
Hand wash or machine wash on delicate in a mesh bag or knotted pillow case so it doesn't stretch and tangle. Hang or preferably dry flat, do NOT machine/tumble dry! Creases and folds? Iron with high heat.

Standard Tie: ~3 1/8”-4" wide x 58” long. (aka “regular”/wide/traditional). This is the flagship “safe” bet, good for gifting, Dads, office dudes, & anyone but the smallest framed.

Narrow Tie: ~2 3/8"-3" wide x 58” long. (aka modern cut/slim). This is the “Goldilocks” middle width that looks good on just about everyone, except the largest frames. Younger and more fashionable. What guys often buy for themselves!

Skinny Tie: ~1.5” wide x 58” long. We don’t sell as many of these, but they're very young and the most fashion forward. For small frames and great for women too! Limited colors in microfiber only.

Bow ties: One size, ~14"-20" neck size.

Scarves (Linen-weave & Traditional Pashmina): One size, 28” wide x 80” long with fringe.

We treat every package like a gift - it comes wrapped all together with brown paper and string (because it is a wonderful thing!) and a care card. We never include prices or an invoice, so your gift-recipient eyes will never see that stuff. If you require one, please just let us know!

Need something fancier than our fancy wrapping? Upgrade to a box or special notecard! See the "Gift Packaging and Upgrades" section.