We have found that the majority of all size exchanges are due to the initial ring being too big. Most of our rings are made with a comfort fit. If you are not used to wearing a ring, then it is likely everything will feel too tight to start. However, getting the ring too loose will cause it to catch on something or possibly fall off and lose it. Because of this, we ask you to size your finger by the "Bend and Twist" method. Once you have a ring sizer over your knuckle, you should have a bit of "resistance" in taking it off. When taking a ring off, you should bend your knuckle slightly and twist it. If you try to pull it straight back over your knuckle, it will catch the skin and not give an accurate size.

Most of our rings are completed within 3 weeks; however, as every ring is made to order, some of our rings can take longer.

Most of our rings are currently not experiencing any delays due to COVID-19, but with how quickly things change, please be aware that delays are a possibility.

Production time will be longer if you are sending in materials for use in making your ring.

If your order is time-sensitive, we recommend purchasing an additional $100 Rush Order upgrade, and indicating the desired delivery date in your order. Please be aware, not all rings can be rushed.

Buy with confidence. All of our rings have a Lifetime Warranty. If your ring needs repair or refinishing, there is no charge for these services, you would only need to pay for shipping.

Please note: Any alterations, size changes or engravings made by an outside party will void the warranty. Also, please be aware our warranty is not an insurance policy and does not cover customer abuse, lost rings, or lost stones. It also doesn't cover the crown setting if your ring has a crown set stone. We recommend getting an insurance policy for your ring from a reliable outside source. The warranty is not transferable and only applies to the original purchaser.

Any returned rings will be subject to a 40% recycling fee. If you decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue a refund back to the original payment method minus a 40% recycling fee.

If there is an error, your ring will be corrected or remade for you to the original ring ordered at no additional cost. Any errors on our part do not exclude the buyer from the refund policies, but rather entitle them to have their ring corrected to be the product ordered. Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy only applies to the original ring, exchanged rings cannot be returned or exchanged.

If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. For any order cancellations after 24 hours, there will be a 40% fee. If you need to modify your order, please contact us.

If you need to change the size of your ring after you have received it, there is a Size Exchange Fee of 20% of the current retail price of the ring, within 30 days of delivery. For any size exchange after 30 days, the fee is 40% of the current retail price. Buyer is responsible for return shipping, and the shipping for the newly sized ring. If you need to do a Size Exchange, please contact us.

Once the original ring is returned and fees are paid, a new ring will then be made and shipped. We will only exchange the ring once for the 20% fee. Any Size Exchanges following that will be the 40% fee.

Size Exchanges can only be made for the same style ring and do not allow for any changes in the ring style to be made (Width, Inlays, Etc.).

If you would like to change the style of your ring, you may do so within the first 30 days after the ring is delivered for a 20% Style Exchange Fee based on the retail price of the original ring. After the 30 day window has passed, no style exchanges will be allowed. If your new style is more expensive than your original ring, you will be responsible to pay that difference in addition to the 20% Style Exchange Fee. If the new ring is less expensive no refunds or credits will be issued for the price difference. You may only do a style exchange once. Buyer is responsible for return shipping, and the shipping for the new ring. If you need to do a Style Exchange, please contact us.