All profits are split equally between 2 UK charities for 2020.

Pathfinders Neuromuscular Alliance- formerly DMD Pathfinders (https://dmdpathfinders.org.uk) ,

Muscular Dystrophy UK (http://www.musculardystrophyuk.org)

They all support adults like me, living with Muscular Dystrophy.

Cards will come in a sealed cellophane bag unless indicated on the individual item.

Some cards come protected in a stiff, gift presentation box.

I may recycle packaging and use it to send your order.

Glass items such as frames will be heavily bubble wrapped, boxed and labelled fragile.

If you have any questions, please contact me.

If you need to return your card/gift, please use the original packaging where possible.

As written within Etsy policy, buyers pay for posting items back. See general Etsy policy for full details. Refunds do not include the cost of posting the item back.

We can not refund personalised items.

Shop gifts usually contain small items that could be pulled off by children. Some parts of cards may be made from metal, beads, buttons, foam, ribbon, plastic resins and paints/art mediums. They may become a choking or sharps hazard.

Because of this, cards, gift card holders and pictures are not toys and the information is provided to help you match the age of the person to the suitability of handling these gifts.

Usually the same day if I receive the order by 3pm - but may be up to 3 working days (or longer for personalised orders).

Each items states whether first or second class.

I post via Royal Mail. Please note that posting is also called shipping time.

Gift card holders and greeting cards would be sent by International Royal Mail for a Large Letter.

The buyer accepts responsibility for paying import taxes/duties. Items will be sent as none gifts (i.e 'other') for tax purposes when postage is declared to send from the UK.

Delivery is usually within ten days of posting but I can't guarantee this due to circumstances beyond my control. Occasionally it takes 2-3 weeks to receive gifts.

I can send:

* 1 hand made card or
* up to 4 gift card holder envelopes or
* up to 4 itsy bitsy cards

in one parcel. If you would like to order more than this, please ask for me to get a postage quote.

Please provide your full address and full zip code or equivalent to help with smoother carriage.

Please ask about larger quantities for any gift card/invitation envelope in my shop.

Orders are shipped from the U.K. so please add 3 weeks to the delivery time if you are outside the U.K.

Please also check the ‘make time’ in Etsy Conversations and in item descriptions.

All custom orders are not refundable and no guarantee can be made of arrival time as this is in the hands of the postal service.

Do you use glitter on products?

Most paper and card that is purchased is pre glittered with ‘no shed glitter’. This means the glitter will not come off as it is mixed and sealed with a glaze. It can not, therefore blow away or fall off to get into our oceans via wind or water supply.

Use of paper and card

Approximately 70% of my paper materials are from FSC certificated companies.

Products made with wood and paper from FSC forests means that you won’t be harming the world’s forests.

http://www.fsc-uk.org

We re-use packaging to send your gifts.

For your orders which include choosing a design, colour or personalised words/dates:

1) Part of the personalisation is about you choosing a colour / design or words for your item. I will contact you within 24 hours to find out your preferences. Without these I can not start your order. If I don’t receive these details, the order will be cancelled after 2 weeks.

2) Please look out for e-mails via Etsy to confirm your choice or look at design possibilities etc.

3) I aim to keep you informed at every stage so I can get your order just right.

4) Do check out the make times in the listing and add this to delivery time to ensure it can be done for the time you need it.

5) These are for personal gifts and no part or whole can be resold.