Please make all personalization requests in the notes to seller during checkout. If you have a picture to send us, please message us with an image attachment.

Unfortunately, although not often, sometimes items get broken in the mail. If this happens, we will happily remake and re-ship your item so long as we receive pictures of the damage and the box the initial order came in, so we can file a claim with the shipping carrier. Please send all information to us through messages!

Our processing times vary across our listings. Please visit each individual item to see processing. If you need a rush on a ski board, please add our rush listing to your order. If you need a rush on a different item, please contact us before placing the order to see if we can push it ahead.

We do not offer local pickup due to liability and insurance reasons.

We do not accept returns but do offer exchanges on items that have not been engraved or personalized. If you would like an exchange, initial shipping costs are not refunded and the item must get sent back to us at your expense. Your item must be returned in the initial packaging, and unused (items for food or alcohol use are non eligible for an exchange). Exchanges must be initiated by the buyer within 3 days of delivery and sent back to us within 7 days of delivery. Once we receive the item, so long as it is in the condition it was when we sent it out, we will then start the processing on the exchange.

We do not accept cancellations on orders past 24 hours as each order is made to order and customized by color and or personal engraving.

Unfortunately Etsy does not allow a shop to change the address in the system. If you realized the ship to address is wrong within the first 4 hours of purchase, we will cancel your order and you can then reorder. If you realize your ship to address is wrong after that 4 hour window, we require you to reorder your item before the initial order is canceled and your new order starts over with our processing timeframe.

If you are placing an order with us, please be sure to input an address that is considered a deliverable address via USPS. If your item gets shipped back to us because of a non deliverable/insufficient address, an additional label must be purchased by the buyer in order for us to re-ship. Please note that labels are automatically printed according to the address that is inputted by the buyer. We do not offer returns or refunds on items that are sent back to us, so inputting a valid address is important. If you are unsure, please contact USPS before ordering.