● It's the buyer's responsibility to ensure the delivery address by Etsy is CORRECT. We will send a confirmation email to the buyer, please make sure that the address is accurate.
● Refunds will NOT be given for unclaimed post / Incorrect address provided by Buyer.
● The returned KIT(s)/Tool(s) will post again within 2-3 business days, new post fee paid by the buyer.

For Cross stitch KIT(s) / Tool(s)
● Order dispatched to worldwide by Standard AIRMAIL ( No Tracking )
● Free shipping for any order is Standard AIRMAIL ( No Tracking )
● FREE needle threaders (2pcs) when you pay for the Tracking Airmail
● Purchase 3 OR MORE kits/tools will FREE upgrade to Tracking AIRMAIL

Cross stitch KIT(s) / Tool(s) 
● Shipping time is around 7 to 15 working days to worldwide if Custom & Post Office don't make any trouble.
● Sorry that we cannot promise anything about the shipping time but we will post it ASAP.
● Post Fee including packing material fee & postage costs
● Redbear NOT responsible for any postage damages, delay or loss of the item(s) once shipped.

Instant Download Cross Stitch Pattern
● Please understand the digital product(s) are NO RETURNS, exchanges and refunds 

● If there was an actual problem/error with the file, please let me know, I will sort it out for you.

Cross stitch KIT(s) / Tool(s)

● If you feel the KIT(s) / Tool(s) wasn't as described, please contact me within 5 days after its delivery and I will see what I can do. 

● If I can't replace the product, a refund will be issued on the return of the item(s). The return post fee must be paid by the buyer. Product(s) need to be Shipped back to Redbear within 30 days after communication for the decision upon we both agree.

● Refunds will NOT be given until the KIT(s)/Tool(s) has been returned in its original condition.

● Refunds will NOT be given for LOST parcels unless they are returned to me by the postal services in their original condition.

● Refunds will NOT be given on missing packages due to an incorrect address.

● Refunds will NOT be given for unclaimed post / Incorrect address provided by Buyer.
● The returned KIT(s)/Tool(s) will post again within 2-3 business days, new post fee paid by the buyer.

● Shipping fees will NOT be refunded.

● Custom orders are non-refundable, unless faulty

● Cross stitch pattern(s) & kit(s) are for personal use only. 


● You may either give the KIT(s) and the finished cross stitch as a gift.
● Purchase any Redbdear Design - Happy Everywhere© Cross stitch pattern(s) & kit(s) DOES NOT allow you the right to distribute, sell, or publish the pattern. 

● Sale of completed cross stitch is prohibited without prior consent. 

● All the images shown are for illustration purposed only.