Announcement
Hello, dear customer!
We would like to inform you that we have produced new eco-friendly products for your four-legged friend, namely:
Wall hammock - https://www.etsy.com/listing/1692215000
Floor hammock - https://www.etsy.com/listing/1706403269
Cat tree in two sizes - https://www.etsy.com/listing/1689927374
In honor of this, we are giving you free shipping to make purchasing accessories for your pet profitable!
Don't hesitate, place your order as soon as possible!
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Reviews
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Ashley on Apr 22, 2024
5 out of 5 starsArrived as expected and is great quality. A bit hard to put together, but could just be me. Overall great!
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Mae on Apr 19, 2024
5 out of 5 starsThese shelves are awesome. They’re really easy to put together and my three cats love them. You get to pick how you want to put it together, which is really nice. They’re sturdy and made really well.
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houcla01 on Apr 16, 2024
5 out of 5 starsEasy to assemble, beautiful design, fits well at home. My cats adopted them quickly.
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Tracy Beth on Apr 10, 2024
5 out of 5 starsThe whole system is looking fine. My cats are completing ignoring the wall system, but that's a cats perogative.
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Kathy on Apr 22, 2024
5 out of 5 starsHaven’t put them up yet but they look really nice. Fast shipping as well. A+
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Mackenzie on Apr 22, 2024
5 out of 5 starsAwesome set up, my cats love it! Came packaged very well and nothing was damaged and the instructions are very easy to follow!
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Zariah on Apr 20, 2024
4 out of 5 starsVery happy with the quality of the pieces, and the way that they look! It was a bit difficult lining up the holes, as they were not all lined up perfectly, but other than that my cats love it!
About CatsMode
Let's create a perfect world for our cats together!
Shop members
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Oleksandr
Owner
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Ruslana
Brand Manager
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Yaroslav
Designer
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Leo
Our Inspiration :)
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
WHAT IS YOUR SHIPPING POLICY?
CatsMode offers worldwide shipping through reliable couriers like DHL, USPS, FedEx, and UPS. International shipping cannot be expedited, and transit time/customs clearance may vary.
For shipping details, including rates and customs information, please visit our Shipping Policy page. Our custom hand-made products require 1-2 days for production. Feel free to contact us with any questions.
DOES CATSMODE SHIP INTERNATIONALLY?
Yes, CatsMode ships internationally! We offer worldwide shipping to cater to our global customer base. If you would like more details, please visit our Shipping Policy.
I NEED TO CHANGE THE ADDRESS ON MY ORDER. WHAT SHOULD I DO?
We can only change the address if the order hasn't been shipped out yet. Please get in touch with us to see if the change is possible.
WHAT STEPS SHOULD I TAKE IF MY ORDER IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT?
Rest assured, if you encounter any issues, feel free to reach out to us. Simply message us with details about your problem, along with your order number, and we'll promptly address and resolve the issue for you!
CAN I INSTALL THE CAT WALL FURNITURE INTO BRICK/CONCRETE?
You can mount the cat wall furniture on a variety of solid walls, including drywall or concrete. We provide two types of wall mounts in a set to ensure cat wall furniture’s compatibility with different surfaces.
CAN I INSTALL THE CAT WALL FURNITURE OUTSIDE?
Our cat wall furniture is exclusively designed for indoor use. Due to the natural sensitivity of wood to extreme temperature changes, high humidity, and outdoor weather conditions such as snow or rain, it is recommended to install the wall-mounted cat furniture indoors. This ensures that the furniture is situated in an environment with normal room temperature and humidity levels, maintaining its longevity and quality.
CAN THE WALL FURNITURE BE EASILY REMOVED OR REPOSITIONED WITHOUT CAUSING DAMAGE TO THE WALLS?
Yes, the cat wall furniture can be easily removed or repositioned without causing damage to the walls. It's important to note that cat shelves are mounted using anchors that involve drilling into the wall. Consequently, once the cat wall furniture is removed, the holes will remain. However, you can easily take down and reposition the cat furniture multiple times without any issues.
WILL MY LARGE CAT FIT ON THIS FURNITURE? / WHAT IS THE WEIGHT LIMIT?
To ensure optimal stability and safety, it's recommended that your feline friend weighs no more than 10 kg, as this is the maximum weight limit the cat shelves can support.
THE ITEMS IN MY ORDER WERE DELIVERED IN A DAMAGED CONDITION. WHAT SHOULD I DO IN SUCH A SITUATION?
Should your package arrive in a damaged condition, kindly retain the original box and all packing materials. Thoroughly inspect all items to ensure none have sustained damage as well. In some cases, the carrier may require an in-person inspection of the package and its contents to facilitate the issuance of a replacement. Should you encounter a damaged package, please contact us promptly. We'll require photographs of both the inside and outside of the box, along with images of the shipping label and any damaged items. Rest assured, we will make every effort to swiftly address your concerns and dispatch replacement items. If you encounter any issues with your order or believe you've received a defective item, reach out to us immediately. It'
CAN I RETURN A CUSTOMIZED OR PERSONALIZED ITEM?
Unfortunately, customized or personalized cat wall furniture cannot be returned. Each piece is uniquely tailored to your specifications, making returns for these items impractical. We encourage you to review the customization details carefully before placing your order. If you have any specific concerns or questions, feel free to reach out to us for assistance.