Size charts are available for all items. The outfits have very little stretch so please utilize the size charts for accurate size purchasing. We are not responsible for purchasing of wrong size. Please note tween size 14, 16 and adult have sweetheart necklines. Dresses only stretch to the chest/bust measurements so please know to measure prior to ordering. Also, everyone is sized differently and items may fit different depending on your body shape and bust size.

Please machine wash in gentle in cold water, with like colors and hang all items to dry is highly recommended. Soaking items is not recommended, also strong detergents are not recommended as well. Some items have heat transfer vinyl on them so drying is highly not recommended. When ironing please place a cloth between iron and heat transfer image and do not use steam in the area of the image. Maude and Charley’s is not responsible for items that have been ruined by care not followed on instructions. Once an item has been worn and washed we no longer hold liability for the items purchased, as we can not be sure of how it was handled. No refunds or partial refunds are available for inadequate washing or ironing of items.

Usually our processing time is 14-21 business days and ships on the 15th-22nd day. We establish 14-28 day timeline on Etsy to cover holidays and weekends. Please prior to purchasing count the business days to see when it would ship. A rush order fee may apply. During non busy times we are sometimes able to accommodate a shorter production time however this needs to be approved by us prior to you purchasing. If you purchase and state day you need it and have not approved it by us, there is not a guarantee it will be there by that time. There are no refunds for purchases made with time restraints that have not been approved prior to purchasing. All items are shipped 2-5 day priority mail envelopes which is the cheapest fastest way to ship.

Our shop is extremely busy in the fall. We recommend purchasing early to insure we have the ability to complete your order. We limit custom orders (requests for new characters not in our shop) from September until November 1st. 14 days prior to Halloween please inquire PRIOR to ordering if the item can be done and delivered by Halloween.

Adult’s and children’s size vests are made to fit like a vest. The vest will go to about the waist level. They do not fit like a T-shirt, they do not go over waist or hips. It is a form fitting vest. If wanting more room please size up. Any questions please contact seller. We do not alter items once they have been shipped to the customer, using the size chart is a way to avoid issues. Images are sized to item purchased and will appear smaller or larger depending on size purchased. Fit can vary depending on body shape.

Sales happen randomly in our shop. If you are receiving a sale price no other discounts can be used. Multiple item discount can not be combined with any sale or other coupon. Only one discount per order is allowed, discounts/sale prices can not be used on pending/received. orders. Dapper Dan collection, Topolino’s minnie and Bert dress are never included in a coupon or sale due to they are at the lowest possible price. Multiple item discount can not be applied during a sale

Items color may vary due to dye lots or computer/phone settings. We use a set company that supplies our fabric and purchase the same fabric color once an item has been listed.

Due to the items being custom made to order as well as generally used for special trips or occasions, we do not accept exchanges or returns. It is imperative to use the size charts to determine if the item will fit prior to purchasing. We are not responsible for items that are too big or too small. Items can not be exchanged for a different size with out paying a fee to do so and returning the previous item at buyers expense. Returning an item to us does not constitute receiving a refund. Please contact the seller if there is an issue with an item within 2 days of receiving items in the mail.

Our shop holidays vary by year. See the following list for days we are closed for our holiday schedule.

New Year’s Day
MLK Day
Presidents’ Day
Valentine’s Day
St Patrick’s Day
Easter
May 13th
Mother’s Day
Memorial Day
4th of July
Labor Day
Columbus Day
Veterans Day
Thanksgiving weekend (Wednesday, Thursday, Friday, Saturday and Sunday)
Christmas Eve
Christmas Day
New Year’s Eve

Our shop runs during the week (Monday through Friday) from 9am-5pm PST. We answer questions during business hours on business days. We try to answer questions within 24/48 hours of receipt. If your question is asked on a weekend it is considered received on Monday. However sometimes we have the ability to answer questions on off times but this is not a guarantee.