Returns are accepted on Sealed, unopened bottles ONLY. Please contact us within 3 days of delivery and return via USPS First Class Mail with receipt of Tracking # within 14 days of delivery.

Opened bottles may NOT be returned as these items cannot be resold to another customer for sanitation purposes.

Customer pays return shipping.

There are NO returns or refunds on Clearance or Special order items.

An insert is included with your order specific to Return/Refund details along with a sample of your oil.

Product reviews should not be based on opinions formed from simply opening a bottle. Always test first for true scent delivery. It is common for a fragrance to smell different in the bottle.

* Standard rights of service apply.

All Fragrance Oils are manufactured and are used in some sort of application. They are 100% concentrated, and may be very strong just by sniffing them directly out of the bottle. They can and will smell totally different once they have been added to your application. So, to get the true, full effect of a fragrance oil, you really need to test it in your product, be it; wax, bath and body products, soap, etc., and not just "out of the bottle". 

I have been making my own products for several years and have learned that what may smell strong in the bottle, smells perfect in your product.

**The key to producing anything worth making is through the process of testing.**

There are several F/O manufacturers designing their own products for major supply companies, therefore; "Same name" fragrances will very likely not be identical to an item you may have previously purchased from a different supplier because different manufacturers design their own "version" of the "same name" oil.

Interpretation of any specific fragrance can vary entirely from another person's Interpretation of the same fragrance, because Interpretation is that of an individual opinion or perception. What may be appealing to you, may not be to another and vice-versa.

It's always recommended, when searching for new product with a different supplier to try a sample size for testing the end result before purchasing larger sizes.

Clearly stated in each and every add. All fragrance oils are filled by weight, not volume.

Volume = Space. Weight = Density.

Each F/O is comprised of different raw materials which make some oils heavier than others. The heaviness of the oil is known as density.

This is the reason some oils appear to have higher fill levels than others. Oils which may contain vanilla, or cinnamon have more density than other types of oils, therefore some may appear to have "more" and some "less" even though both will contain the same amount of oil, by weight.

I double check the weight of each and every oil before it ships to be certain each bottle is filled accurately for the size you are requesting.

Every customer deserves the same quality of service & respect when it comes to processing time. I ship all sales in the order in which they are received.

I use First Class Mail Shipping on packages under 1 LB. First Class is the least expensive way to ship and also offers tracking. All outgoing packages have a scheduled daily pick up which helps cut time spent in Post Office lines and even winter weather.

Priority Shipping is Optional at Check Out.

All our oils are securely tightened, and triple layered with taped caps, heat bands & are securely bagged to avoid messy leakage.

We offer ONLY Premium Grade Fragrances, hand selected from only reputable major suppliers within the USA with Multiple 5 Star ratings!

We take great pride in offering Excellence in Customer Service, Open Communication, Fast Shipping and High Quality Premium products!

Research has shown a connection between ability to smell & taste and some Med conditions like anxiety or hypotheyroidism suppressing your senses significantly. Known as "Phantom Odor" & it can actually create odors/smells that are not actually "there". We all experience phantom odors at times & this is actually quite normal from time to time and it does come & go. This is why some people perceive a FO or scent that may be "unpleasant" to them, most often coming through as a "burnt" odor. Not all of us interpret the same smells the same way. It turns out; it's not the FO; but our own body chemistry which can effect our senses; and it is quite real! Don't let others deter you from trying different oils as not everyone has the same nose... 👃

All Candle Art has been discontinued until further notice.