hamerandclay

Custom Equine and Pet Ornaments

Grande Prairie, Canada

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Happy Holidays!
The listings will be going up in the next few days and I will open up the shop for orders after Christmas.

Announcement

Last updated on Dec 23, 2017

Happy Holidays!
The listings will be going up in the next few days and I will open up the shop for orders after Christmas.

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Items

No items listed at this time

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Kelsey

Contact shop owner

Kelsey

Reviews

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About hamerandclay

Sales 380
On Etsy since 2012

Happiness in Clay

Shop members

  • Krang

    Quality Control

  • Penny

    Shipping Specialist

  • Kelsey

    Creator, Customer Service, Owner

  • Avon

    Cuddle Specialist

Shop policies

Last updated on Oct 15, 2016

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 5 days of purchase

More information

Last updated on May 11, 2022

Frequently asked questions

Custom and personalized orders

Each listing is made to order. You do not need to request a custom order but you are always welcome to.

Care instructions

If the ornament is not being displayed year round, consider wrapping it in tissue paper and placing it back in its original gift box for safe keeping.

These are delicate items that can withstand minor bumps, drops and scuffs.

Gift wrapping and packaging

Each ornament is shipped in a kraft jewellery box with a satin ribbon. Custom wrappers available upon request. Please contact the shop.

For shipping purposes every ornament will be individually wrapped in tissue paper, and then bubble wrap and placed inside a rigid jewellery box. Individual boxes are then placed in bubble mailers. Larger orders are again wrapped in bubble wrap and shipped in a cardboard box.

How do I send photos?

You can send up to three photos per chat window in the Etsy messaging feature. Sending multiple messages is perfectly fine.

If you would prefer to email photos please contact the shop.

My ornament arrived broken or it isn't what I expected.

Hamer & Clay prides itself on customer service. If your ornament arrives and is broken, or not quite right contact the shop immediately.

Remakes & refunds are two ways the shop strives to ensure customer satisfaction. Replacement ornaments are always shipped free of cost. If you select a refund, it will be handled promptly and professionally.

Is the shop open year round?

The busiest season is September - December. January and February are spent working on post Christmas orders, and things typically die down to a dull roar from March onward.

In the summer, the shop owner and sculptor is busy volunteering with the local horse club and eventing community, riding her horse and farming.

The shop is open all year but the best time of year to order is during peak season.