Your item will be shipped within time scale specified for each individual item.

If you order a second item then there is a much smaller postage charge to cover the extra item, I hope this helps with the overall cost of postage.

All UK orders will be sent promptly with second class post. First class and special Delivery is available for a small additional fee - please opt for this option should you prefer it.

Overseas orders will be sent by Royal Mail International Tracked & Signed.
Tracked & signed includes compensation up to £50, for additional insurance please contact me as there will be an extra charge.

Please allow enough time for your order to be delivered from the UK.
Delivery usually takes 5-7 days for Europe and 10-25 days rest of world depending on location and time of year. Most packages do arrive within this time frame, but delivery times are not guaranteed. Please allow up to 30 days for international delivery.

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We are not responsible for any shipping delays due to customs. Depending on the country, packages may stay in customs for several weeks or more. Please look into the customs and import policies of your country before placing your order to avoid any disappointment.

Occasionally there are delays, usually due to customs or local postal services. I'm afraid these are beyond my control. If the item goes missing and you haven't chosen the extra insurance offered then I'm afraid I can't be held responsible.

Insurance is not standard so please contact me in advance if you wish to add this to your order and I will provide you with a quote.

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Your goods will be shipped to the address which appears on your Etsy order , so please update your address before you pay. Remember to include your postcode/zip code for speedy delivery of your package!

Some countries charge tax and duties on international shipments. As the buyer, you are responsible for all taxes, duties and other charges your home country may make.

I'm really happy to take on custom orders.

Please note that I'm unable to carry out refunds on custom orders as they are made specifically for your requirements.

I pride myself on providing a high level of customer satisfaction. Please contact me within 24 hours of receiving a product if you are unhappy. I will do my very best to find a solution.

Unfortunately colour variations can occur due to screen calibration issues and so I cannot offer returns for this reason.