Most items can be personalized with a name, anniversary or date. Leave this information for us in the "notes" section during checkout.

No, we cannot guarantee that your ornament will arrive in time for Christmas. Tenmile Peak makes every effort to get your order out the door in a timely manner, but once it has left our hands it is up to the USPS to deliver it safely and on time.

During the busy season (November and December) you can check the shop announcement for an up-to-date estimate of processing time (the time it takes to personalize your ornament), then use the following as a reference to calculate the likelihood of your ornament arriving before the big day:

First Class Mail: Delivery in 3-6 business days
Priority Mail: Delivery in 1-3 business days

So sorry, but we do not.

Have no fear! Contact me right away via Etsy and your new ornament will be in the mail at no additional charge within 1-3 business days. If you prefer a refund, please let us know. Refund option must include a photo of the broken/misspelled item for verification. Please notify us immediately if items have been damaged in transit (within 48 hours of receipt).

Please double check the notes field for misspellings before submitting your order, we use copy and paste so only misspellings on our side can be refunded.

More often than not in this situation the package will end up showing up within a few days. Either it was delivered to a neighbor, or is still with your mail carrier. So please be patient for a few days.

Calling your local post office (not the 800 number) seems to help in these situations.

Unfortunately, we cannot refund or replace any orders that have been marked as "delivered." If you are concerned about the safe arrival of your package please consider adding Signature Confirmation service to your order:

https://www.etsy.com/listing/667919177

This guarantees that your items will be placed into someone's hands and not just left on your porch.

Check the "This order includes a gift" box on the last page of checkout.

Be sure to let us know what you would like written on your enclosure card in addition to your personalization instructions.

Yes!

Shipping prices are automatically calculated based on weight. After you add all items to your cart you will see an updated combined shipping rate.