Payments accepted:
- credit cards
- Paypal
- EtsyGift cards

Payments must be done at the time of purchase. Every order will be taken charge upon receipt of payment.

The cost paid at the time of purchase includes shipping charges and italian VAT taxes.

Order cancellations will be accepted no later than 24h from payment.

Sara Gambarelli Handmade in Italy ships worldwide.

SHIPPING TIME
Most of items are made to order, so the production time can vary.
Shipments are normally processed on time estimated in the table you can find in the description of each product, unless otherwise agreed with the buyer.
During periods of increasing demand (as december, for exemple), these times can be longer, so be sure to order the goods in advance so that I can make a good work.

SHIPPING COSTS
Shipping costs can change depending to the item and to your location.
Regarding this, please check the shipping cost table in the product page by selecting the destination country.

CUSTOM CHARGES
If you're a buyer from outside EU, at the moment you'll receive the package you could find an extra charge to pay directly to the courier (he'll anticipate the amount for you when the package will pass through the custom).
The amount is determined by the importing Country and they could vary widely depending on the product imported. That's why I can't estimate the custom charge when I sell a product.
Custom charges are responsibility of the buyer.

DELIVERY
All shipments are carried out with Poste Italiane, which itself relies on external couriers. I have no power to decide which courier makes the delivery.
Deliveries are processed according to the times below:
Italy
- 1 working day for orders equal or superior to 20€;
- 5-7 working days for orders of less than 20€
Rest of the world:
- 5-7 working days for orders equal or superior to 60€;
- 15-20 working days for orders of less than 60€.
These times are estimated in normal conditions according to the guarantees of the courier and in my personal experience as seller. I do not assume responsibility for non-delivery or delayed delivery due to the absence of the recipient during the delivery, to failures of the courier and errors of the the customer or any other cause that is not dependent by my direct responsibility.
To be sure of a safe delivery, please indicate a valid garrisoned address.

VERY IMPORTANT NOTE: For shipments outside Italy the courier requests a phone number. Please include it in the notes at the moment of the order.