Please, READ my complete shipping policies and take a look at my shop announcement before ordering.

Be aware that by purchasing from me you are accepting my policies. All purchasing and shipping conditions will be ruled by the information in my SHOP ANNOUNCEMENT in the first place, doesn´t matter what usual policies here say, as it´s there where I can reflect the current situation the best. So, please, take a look there before placing an order ^_^

*** My MAKING AND HANDLING TIME is USUALLY (not now, please read my shop announcement at top of my shop page) set in 1 to 2 weeks to give me time to ensure I can make and send all the orders I receive in busy times, but orders usually will be sent in approximately 3 to 7 business days from purchase payment date, but as said may take more sometimes, in very busy times, like Christmas season, or exceptional cases, like illness and such... But the real shipping time will be in my shop announcement in each case, and that will be the valid one at the moment. Be patient, please, I live in a small village now also and have to put together some orders to get to the next town post office ^_^ And when I can´t get there and send orders from here, they take a little more until processed by the mail company.

Don´t hesitate to contact me if you´re in a hurry to get your order so I can give you PRIORITY

* PACKAGING: I package your order with care, in bubble plastic (reused always it´s possible), and in a lovely fabric gift ready little bag, and then in a bubble envelope. Even with that and all, sometimes packages are damaged on their way there, please let me know if your order is damaged in transit and I´ll send a new one :)

*** SENDING METHOD:

* USA: I ship by Standard Premium parcel to the USA and Correos Light Parcel to the rest of the world and Europe. Shipping usually takes 1 to 2 weeks, but may take more sometimes as said above. It will be usually delivered in your mailbox or where your national courier there (USPS in the USA) usually leaves it, no signing required,except in some occasions when the postman encounters some difficulty and is unable to forward. Then you´ll be responsible of picking up your order from your local post office. If you fail to get your order from the post office on time and it´s returned to me, I´ll resend for free, or refund you the item price, but NOT the shipping costs, as they were already paid to the courier to have your order shipped and it is NOT my responsibility if you failed to pick it up from the post office on time.

* EUROPE and rest of the world except USA: I send by Correos registered letter or Light parcel in Europe, you will be required to sign for it in the first case, or you´ll have to pick it from your local post office if you arent´home when the delivery attempt happens. It´s your responsability to get your order from the post office, there´s anything I can´t do from here, it´s just how mail works. f you fail to get your order from the post office on time and it´s returned to me, I´ll resend for free, or refund you the item price, but NOT the shipping costs, as they were already paid to the courier to have your order shipped and it is NOT my responsibility if you failed to pick it up from the post office on time.

*** Please PROVIDE a telephone number for my courier to ensure the fastest and smoothest delivery

*** DELIVERY TIMES: International orders (from Spain to the USA) usually takes one to two weeks to arrive, but sometimes it can be more, even up to one month (and even more if stopped at customs), please be patient, but, if you haven´t received your order in 15 to 30 days, plase go to your local post office with your id card and tracking number and make them check it, your order will be probably waiting you to pick it there.

*** CUSTOMS: Your order could be stopped and or get stucked at customs for a long time, and I can´t control this at all nor am responsible for it, it will take longer to get your order in that case, it even may be there for several months, I´m afraid, or you should have do some paperwork and pay some taxes which I can´t control and am not responsible for. *** YOU, and not me, are responsible of contacting them and do the required arrangements and paperwork to have your order released and delivered. This doesn´t usually happen, luckily :) I won´t refund orders stopped at customs, as they are always released over time and customers end up getting them even if it´s months later. I´m not responsible for these delays that only depend on each country commercial policies.

*** Customs and import taxes ***

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. BUT PLEASE NOTE almost none no order from my shop has been stopped at customs and needed to pay for them, so don´t worry about this, very few were just delayed because of this, but no customer has contacted me ever to let me know they had to pay an extra because of customs.

* I will always ship to the address that is provided through Etsy unless otherwise noted. I will not be shipping to Paypal addresses unless it is noted on your Etsy checkout. I send all my orders by registered mail, so that you can know where your parcel is all the time. PLEASE NOTE once your order has left, I can NOT control the shipping anymore, I´ll do my best to help and guide you thru the tracking process, but note that sometimes the shipping will be delayed for unknown reasons, as I cant´t control the mail companies processes and times. PLEASE, BE PATIENT. Shipping may be delayed for unknown reasons up to a month or even more sometimes.

*** CONTACT ME TO FIX ANY ISSUE: If there´s any problem, please, don´t hesitate to contact me BEFORE leaving a bad review or opening a case so we can solve it together. I always refund or resend, I work for my customer total satisfaction. Please, have in mind this is the easiest way to kindly solve a problem , I´ll be glad to help ^_^

***RETURNS:
I gladly accept returns, but I can´t send any return label, if you aren´t satisfied with your order you always can return it by the cheapest and easiest shipping option for you, but I´m not paying for that. I´ll refund your order´s value minus the shipping costs once the order is back to me.

Don´t hesitate to ask me about custom orders and wholesale orders.

Customer SATISFACTION is the most important to me. Please contact me BEFORE leaving a negative review or opening a case if you are not satisfied with your order so that we can work out a happy solution. Please email me upon receipt of package so that I can resolve it quickly for you. I would appreciate a courtesy convo instead of learning of any issues via feedback or open cases. I'm easy to talk to and want to make things right :) Of course, I´ll REFUND or RESEND the item purchased, if available, for your total satisfaction whether is any problem.